Holley Haag
Napa ,CA
Summary
Dynamic barista with exceptional customer service skills, adept at resolving issues and enhancing customer satisfaction. Proven ability in time management and cleanliness, while training new team members and promoting a positive team environment. Passionate about coffee, consistently creating personalized beverages that drive sales.
Overview
4
4
years of professional experience
Work History
Barista
Sam’s General Store
Calistoga, CA
01.2024 - 10.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Barista
Pink Owl Coffee
Petaluma, CA
01.2023 - 01.2025
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Dog Handler
Covey Tucker Hill Kennel
Cotati, CA
01.2022 - 01.2024
- Provided a safe environment for dogs by conducting thorough evaluations of each animal''s temperament and behavior before handling them.
- Maintained cleanliness within boarding facilities by regularly sanitizing kennels and play areas to ensure the health of all animals under my care.
- Collaborated with fellow team members to create a smooth workflow between handlers, groomers, trainers, and other staff at the facility.
- Achieved timely and efficient completion of tasks by prioritizing workload and effectively managing time in a fast-paced environment.
- Transported dogs safely and maintained clean driving record.
- Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Continuously expanded knowledge on dog handling techniques and industry trends through attending workshops, conferences, and seminars regularly to enhance professional development.
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Problem-solving
- Opening and closing duties
- Cleanliness
- Exceptional customer service
Timeline
Barista
Sam’s General Store
01.2024 - 10.2025
Barista
Pink Owl Coffee
01.2023 - 01.2025
Dog Handler
Covey Tucker Hill Kennel
01.2022 - 01.2024