Holley Winslow
Leander,TX
Summary
Organized, hardworking and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent at communication and problem-solving.
Overview
18
18
years of professional experience
Work History
Lead Cash Controller
H-E-B Grocery
05.2013 - 01.2022
- Completed journal entries, reconciliations, and account analysis to prepare period and quarterly financial documents and general account management.
- Managed budgets, balances, portfolios, accounts payable, and receivable and general financial reporting procedures for the store.
- Managed daily financial functions such as till balances and reconciliation, cash deposits, check balances and deposits, lottery intake balances, sundry balances in collaboration with accounting.
- Reviewed and implemented new and updated processes and procedures to partners.
- Distributed daily and weekly reports on internal and external finances, audits, cash flow balances for store.
- Trained and supervised partners in department by teaching proper time management while completing tasks appropriately.
Business Center Lead
H-E-B Grocery
01.2015 - 05.2021
- Researched discrepancies to assist with customer inquiries.
- Used knowledge and suggestive selling techniques to build department.
- Answered phone calls to handle customer concerns and complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Assisted customers about billing, payment processing and support policies and procedures. These include high dollar Western Union, Bill Pay, Lottery Sales, Auto Tag Sales, etc.
- Collaborated with partners to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new partners regarding company operations, policies and services.
Cashier
H-E-B Grocery
01.2004 - 05.2013
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Used POS system to enter orders, process payments and issue receipts.
Education
Associate of Science - Certified Personal Trainer/Nutrition Coach
National Academy of Sports Medicine
Gilbert, AZ04.2023
High School Diploma -
Lorena High School
Lorena, TX05.2005
Skills
- Customer Experience
- Accounts Payable and Accounts Receivable
- Cash Control
- POS Inventory System Operation
- Recordkeeping Compliance
- Account Documentation
- Financial Transactions
- Accurate Recordkeeping
- Bank Deposits
- Safe Balancing
Timeline
Business Center Lead
H-E-B Grocery
01.2015 - 05.2021
Lead Cash Controller
H-E-B Grocery
05.2013 - 01.2022
Cashier
H-E-B Grocery
01.2004 - 05.2013
Associate of Science - Certified Personal Trainer/Nutrition Coach
National Academy of Sports Medicine
High School Diploma -
Lorena High School
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