Holli Ferrara
Edmond,OK
Summary
Observant individual with excellent interpersonal and communication skills builds meaningful relationships with clients and families. Experienced in working with clients from diverse cultural and religious backgrounds. Offers crisis intervention to help individuals navigate through traumatic experiences.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Property Manager
Ferrara Properties
Lawton
09.2019 - Current
- Assisted in property inspections to ensure compliance with safety and maintenance standards.
- Coordinated tenant communications, addressing inquiries and concerns promptly.
- Supported lease administration processes by organizing documentation and updates.
- Learned property management software for tracking tenant accounts and maintenance requests.
- Observed routine maintenance activities to understand operational efficiency and best practices.
- Participated in resident events to foster community engagement and enhance tenant satisfaction.
- Collaborated with vendors to gather quotes for repair services, aiding cost management efforts.
- Maintained organized records of property-related documents to streamline information retrieval processes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Counseling Intern
Cliff and Associates
Lawton
08.2024 - 05.2025
- Facilitated individual counseling sessions to support clients in achieving personal goals.
- Developed and implemented therapeutic interventions tailored to client needs.
- Conducted assessments to identify client strengths, challenges, and areas for improvement.
- Collaborated with multidisciplinary teams to coordinate comprehensive care plans.
- Created educational materials to enhance client understanding of mental health topics.
- Monitored and documented client progress, adjusting strategies as necessary for effectiveness.
Office Manager
Ferrara Chiropractic
Lawton
08.2009 - 10.2019
- Managed daily office operations, ensuring seamless workflow and effective communication among staff.
- Coordinated patient scheduling, optimizing appointment availability and enhancing customer service experience.
- Implemented electronic health record system, improving data accuracy and reducing administrative errors.
- Oversaw billing processes, ensuring timely submissions and adherence to insurance protocols.
- Trained and mentored administrative staff, fostering professional development and operational efficiency.
- Developed office policies and procedures, streamlining administrative tasks for improved productivity.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Education
Master of Science - Masters of Science in Mental Health
Cameron University
Lawton, OK05.2025
Skills
Compassionate
Building trust
Effective communication
Adaptability
Great attention to detail
Emotional intelligence
Affiliations
Member of the American Association for Marriage and Family Therapy
Member of the Oklahoma Association for Marriage and Family Therapy
Additional Training
Training in EMDR therapy
Training in DCBT therapy
Timeline
Counseling Intern
Cliff and Associates
08.2024 - 05.2025
Property Manager
Ferrara Properties
09.2019 - Current
Office Manager
Ferrara Chiropractic
08.2009 - 10.2019
Master of Science - Masters of Science in Mental Health
Cameron University