Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holli-Lynn Myers

Ishpeming

Summary

Experienced manager with a proven track record of expert team leadership, strategic planning, and exceptional organizational skills. Skilled in mentoring employees to autonomously manage daily operations and exceed customer expectations. Diligent trainer and mentor known for exceptional management abilities and a results-driven approach that consistently delivers positive outcomes.

Overview

10
10
years of professional experience

Work History

Digital Banking Manager

Range Bank
08.2023 - Current
  • Responsible for directing and administering the daily operations of the Digital Banking Center.
  • Responsible for the maintenance and enhancement of internal and external digital banking technology.
  • Proactively identifies process improvement opportunities, and recommends changes to management to increase efficiency and provide exceptional customer experience.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Branch Manager

Range Bank
04.2023 - 09.2023
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Maintained friendly and professional customer interactions.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

Customer Service Representative

Range Bank
11.2015 - 03.2023
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Trained new hires on customer service policies and procedures.

Education

Elementary Education

Northern Michigan University
Marquette, MI
12-2022

Skills

  • Building professional connections
  • Strong interpersonal communication
  • Procedure development
  • Team leadership experience
  • Conflict resolution strategies
  • Customer service

Timeline

Digital Banking Manager

Range Bank
08.2023 - Current

Branch Manager

Range Bank
04.2023 - 09.2023

Customer Service Representative

Range Bank
11.2015 - 03.2023

Elementary Education

Northern Michigan University

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