Bradly Wilson

Walmart

08.2023 - Current

Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Consistently met deadlines and quality goals for accuracy and timeliness.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Tracked substitutions and informed customers of changes.
Worked productively with customers to meet order requirements and service expectations.
Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
Recommended alternative products or options when specific items were out of stock or unavailable.
Assisted clients in managing returns and exchanges, ensuring hassle-free process that maintained their trust in service.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Contributed to team objectives in fast-paced environment.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Met existing customers to review current services and expand sales opportunities.
Trained new employees on customer service, and organizing strategies.
Built relationships with customers and community to promote long term business growth.
Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.

Summary