Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holli Stevens

Killeen

Summary

Experienced server, bartender and certified trainer with a focus on excellent customer service and upselling techniques. Successfully mentored new staff, fostering a culture of excellence and efficiency in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Bartender

American Legion Post 573
Harker Heights
10.2024 - Current
  • Prepared and served diverse beverages to members with efficiency.
  • Effectively multitasked within fast-paced environment.
  • Maintained accurate inventory of liquor, beer, wine, and other beverage items.
  • Trained new bartenders on drink preparation and effective upselling techniques.
  • Ensured cleanliness and organization of bar area and equipment.
  • Processed cash transactions and payments with precision.
  • Executed opening and closing duties, including restocking supplies.

Head Bartender/Certified Trainer

Red Robin Gourmet Burgers and Brews
Killeen
10.2016 - 08.2024
  • Prepared and served a variety of cocktails and beverages to guests.
  • Trained and mentored new bartending staff on techniques and service standards by following recipes to ensure consistency.
  • Handled complaints and disputes from customers to promote customer satisfaction.
  • Provided excellent customer service by attending to guests' needs promptly and courteously.
  • Managed bar inventory and ordered supplies to maintain optimal stock levels.

Server/Certified Trainer

Longhorn Steakhouse
Temple
09.2014 - 09.2016
  • Provided exceptional service to elevate guest dining experiences.
  • Upsold menu items, driving increased sales volume.
  • Accurately processed payments using point-of-sale systems.
  • Executed opening and closing duties, including setting up the dining area and restocking supplies.
  • Demonstrated enthusiasm and extensive knowledge of restaurant menu and products.

Education

Some College (No Degree) - General Studies

Central Texas College
Killeen, TX

Skills

  • Beverage preparation
  • Cash handling
  • Inventory management
  • Upselling techniques
  • Cocktail mixing
  • Strong work ethic
  • Point of sale (POS) system operations
  • Exceptional customer service

Timeline

Bartender

American Legion Post 573
10.2024 - Current

Head Bartender/Certified Trainer

Red Robin Gourmet Burgers and Brews
10.2016 - 08.2024

Server/Certified Trainer

Longhorn Steakhouse
09.2014 - 09.2016

Some College (No Degree) - General Studies

Central Texas College

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