Holli Tovar
Brighton,MI
Summary
Versatile and dynamic professional with a proven track record at Huron Clinton Metroparks, excelling in customer service and problem-solving. Spearheaded a team of 38, enhancing operational efficiency and collaboration. Demonstrated exceptional multitasking and decision-making skills, significantly improving client satisfaction and process optimization. Expert in document management and standard operating procedures, with a commitment to reliability and detail.
Overview
28
28
years of professional experience
Work History
Senior Operations Clerk
Huron Clinton Metroparks
05.2016 - Current
- Train,Mentor,Supervise 38 employees.
- Banking and accounting.
- Handle communications with staff and customers.
- Assist all Departments.
- Administration Duties.
- Developed and maintained standard operating procedures for consistent results and clear expectations.
- Responded to inquiries from callers seeking information.
- Managed daily tasks to ensure timely completion, resulting in improved client satisfaction.
Medical Assistant
Dr. Thomas Turkin , Podiatrist
04.2001 - 09.2002
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Prepared lab specimens for diagnostic evaluation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Took and Developed X-Rays
Owner & Operator
Articulate Cleaning Services
03.1997 - 04.2001
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Cleaning of Homes and Offices
Education
No Degree - Baking And Pastry
Washtenaw Community College
Ann Arbor, MISkills
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Decision-Making
- Standard Operating Procedures
- Scheduling Coordination
Timeline
Senior Operations Clerk
Huron Clinton Metroparks
05.2016 - Current
Medical Assistant
Dr. Thomas Turkin , Podiatrist
04.2001 - 09.2002
Owner & Operator
Articulate Cleaning Services
03.1997 - 04.2001
No Degree - Baking And Pastry
Washtenaw Community College