Greg Brown
Charlotte,NC
Summary
Detail oriented team player with strong organizational skills, with the ability to handle multiple projects simultaneously with a high degree of accuracy. Provides accurate and thorough production paperwork and prioritizes deadline adherence with timely responses to complex production concerns. Also well organized and dependable at managing multiple priorities with a positive attitude, an willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Operations Clerk
Saia LTL Freight
08.2023 - Current
- Improved operational efficiency by streamlining processes and implementing new systems for better organization.
- Managed daily tasks to ensure timely completion, resulting in improved client satisfaction.
- Oversaw staff training initiatives, leading to increased productivity and skill development within the team.
- Developed and maintained standard operating procedures for consistent results and clear expectations.
- Managed vendor relationships to secure cost-effective services while maintaining high-quality standards.
Night Operations Manger
Lowe's Home Improvement
03.2022 - 08.2023
- Manage from 3 - 10 employees a night.
- Improved employee morale and productivity with effective communication and team-building activities.
- Streamlined night shift operations by implementing efficient staff scheduling and task delegation.
- Oversaw security measures at the facility, ensuring a safe environment for both employees and customers alike during night hours.
- Provided ongoing coaching and mentoring to junior team members, fostering an atmosphere of continuous learning and development within the night shift workforce.
- Established a positive work culture through effective leadership techniques, resulting in higher levels of job satisfaction among nighttime employees.
Yard Switcher
UPS
07.2021 - 01.2022
- Facilitated timely loading and unloading processes for efficient cargo transfers between railcars and trucks.
- Collaborated with team members to ensure accurate placement of railcars according to customer requirements.
- Maintained proper documentation for all switching activities, ensuring adherence to company policies and regulatory requirements.
Freight Export & Import Coordinator
Ingersoll-Rand
10.2019 - 04.2021
- Making sure payment in terms are correct for shipment of goods.
- Insuring all right documents are issued to the carrier to receiver that details the type, quantity, and destination of the goods being carried.
- Insuring bill of ladings are correct an there for shipment for driver an product.
- Managed relationships with international suppliers, fostering strong communication channels for smooth operations.
- Collaborated with internal departments to align import timelines with inventory needs and sales projections.
- Maintained compliance with customs regulations by diligently reviewing and submitting accurate paperwork.
Operations Manger
Fedex Ground
07.2016 - 09.2019
- Ran the building with Sort Manger over the shift, manged over 250 people with 265 doors per shift. Manged total labor hours,cut times, and employees.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Yard Switcher / Yard Manger
FedEx Ground
03.2015 - 06.2016
- Improved yard efficiency by effectively coordinating and directing the movement of railcars within the yard.
- Enhanced safety procedures by conducting regular equipment inspections and promptly addressing any issues.
- Facilitated timely loading and unloading processes for efficient cargo transfers between railcars and trucks.
- Collaborated with team members to ensure accurate placement of railcars according to customer requirements.
- Overseen all training for new switcher driver.
Package Handler
FedEx Ground
02.2014 - 01.2015
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Achieved faster turnaround times for deliveries through diligent attention to detail during packaging processes.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Retail Associate
Journey's Shoe Store
01.2013 - 01.2014
- Working closely with customers to determine their needs
- Answer their questions about products an service.
- Increased sales revenue by offering targeted promotions and upselling related items.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
Education
Associate of Arts - Business Management
Central Piedmont Community College
Charlotte, NC06.2016
High School Diploma -
Garinger High School
Charlotte, NC05.2013
Skills
- Conflict Resolution
- Performance Evaluation
- Risk Management
- Budget Management
- Customer Service
- Team Leadership
- Logistics Management
- Critical Thinking
- Database Management
- Problem Solving
- Staff Supervision
Certification
Forklift Certification
Timeline
Senior Operations Clerk
Saia LTL Freight
08.2023 - Current
Night Operations Manger
Lowe's Home Improvement
03.2022 - 08.2023
Yard Switcher
UPS
07.2021 - 01.2022
Freight Export & Import Coordinator
Ingersoll-Rand
10.2019 - 04.2021
Operations Manger
Fedex Ground
07.2016 - 09.2019
Yard Switcher / Yard Manger
FedEx Ground
03.2015 - 06.2016
Package Handler
FedEx Ground
02.2014 - 01.2015
Retail Associate
Journey's Shoe Store
01.2013 - 01.2014
Associate of Arts - Business Management
Central Piedmont Community College
High School Diploma -
Garinger High School
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