Hollie Coleman
Parma
Summary
Former professional in the banking industry with strong analytical and problem-solving skills. Demonstrated ability to manage client relationships and deliver tailored financial solutions. Seeking to transition back into the banking profession, bringing commitment to excellence and customer-focused approach.
Overview
17
17
years of professional experience
Work History
General Prep
Cleveland Metropolitan School District
02.2024 - Current
- Maintain food serving areas, food storage areas (dry and refrigerated), food, equipment, small wares and other supplies in a clean, safe, economical and orderly fashion at all times.
- Assist with setting up the serving lines and serving meals to students in an expedient and friendly manner
- Perform prepping and serving of food items daily to comply with progressive serving schedules in a manner meeting all operational standards for School Nutrition which adhere to all federal, state, and city laws and District policies and regulations for health and safety compliance
Escrow Officer
Third Federal Savings And Loan
04.2021 - 01.2024
- Reviewed loan files, follow up on incomplete information, prepared signing packages, review/approved Closing Disclosures, and provided authorization to fund transactions
- Communicated with Loan Officers and title companies to ensure a timely transaction.
- Ensured compliance with industry regulations by staying current on changes in laws and best practices related to real estate closings.
- Coordinated and distributed disclosures, schedules, and other closing documents.
Mortgage Loan Officer
Third Federal Savings And Loan
05.2011 - 04.2021
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
Teller
Third Federal Savings And Loan
04.2008 - 03.2011
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Education
High School Diploma -
Trinity High School
Garfield Heights, OH06.1999
Skills
- Customer service
- Compliance awareness
- Strong numeracy skills
- Client confidentiality
- Microsoft office
Timeline
General Prep
Cleveland Metropolitan School District
02.2024 - Current
Escrow Officer
Third Federal Savings And Loan
04.2021 - 01.2024
Mortgage Loan Officer
Third Federal Savings And Loan
05.2011 - 04.2021
Teller
Third Federal Savings And Loan
04.2008 - 03.2011
High School Diploma -
Trinity High School
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