Hollie Darling
Hardwick,VT
Summary
Dynamic Store Manager with a proven track record at Marshfield Convenience Plus, excelling in customer service and team leadership. Enhanced store revenue through innovative merchandising and effective training programs. Skilled in inventory management and cash control, fostering a collaborative environment that prioritizes customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Store Manager
Marshfield Convenience Plus
Marshfield, VT
01.2022 - Current
- Managed daily store operations, ensuring optimal inventory levels and product availability.
- Trained and supervised staff, fostering a collaborative team environment focused on customer satisfaction.
- Implemented sales strategies, enhancing product promotion and increasing overall store revenue.
- Analyzed sales data to identify trends, adjusting merchandise displays for maximum visibility and appeal.
- Oversaw cash management processes, ensuring accuracy in daily financial transactions and reporting.
- Developed employee schedules, optimizing labor costs while maintaining service quality standards.
- Resolved customer complaints efficiently, reinforcing brand loyalty through exceptional service experiences.
- Conducted regular safety audits, promoting compliance with health regulations and improving workplace safety protocols.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Lead Clerk Manager
Usps
Plainfield, VT
12.2015 - 2021
- Supervised daily operations to ensure efficient mail processing and delivery.
- Trained and mentored new clerks on USPS policies and procedures.
- Implemented workflow improvements to enhance productivity and accuracy.
- Managed inventory of postal supplies, maintaining optimal levels for operations.
- Coordinated with cross-functional teams to resolve customer inquiries effectively.
Education
Associate of Science - Early Child Education
Community College of Vermont
Morrisville, VT01.2014
Associate of Arts - Human Services
Ccv
Morrisville, VT01.2014
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training
- Payroll
Timeline
Store Manager
Marshfield Convenience Plus
01.2022 - Current
Lead Clerk Manager
Usps
12.2015 - 2021
Associate of Science - Early Child Education
Community College of Vermont
Associate of Arts - Human Services
Ccv