Hollie Dipiero
Lake Forest,IL
Summary
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Nurse Manager, Emergency Department
Northwestern Medicine Lake Forest Hospital
10.2019 - Current
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Streamlined nursing operations for increased efficiency by optimizing staff scheduling and resource allocation.
- Improved patient satisfaction scores by fostering a team-oriented environment among nursing staff.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Managed budgets and controlled costs, achieving financial targets without compromising patient care quality.
- Championed continuous learning among staff members, organizing regular educational workshops and seminars.
- Ensured regulatory compliance by maintaining accurate records and staying up-to-date on industry standards.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
Nursing Operations Leader
Northwestern Medicine Lake Forest Hospital
01.2009 - 10.2018
Charge Registered Nurse, ICU
Froedert South Hospital
11.2006 - 11.2009
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Documented information in patients' electronic medical record, relaying information to clinicians and care providers to facilitate continuity of care.
- Built rapport with patients and family members to deliver exceptional care.
- Contributed to a positive work environment by actively participating in unit meetings, sharing ideas to improve efficiency or address ongoing challenges faced by colleagues.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Worked with patients diagnosed with chronic obstructive pulmonary disease (COPD), asthma, congestive heart failure (CHF), cerebrovascular accidents (CVA), diabetes or sepsis to asses needs and determine best options for care.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Registered Nurse, CVICU
Advocate Good Shepherd Hospital
11.2001 - 11.2006
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Managed care from admission to discharge.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Audited charts and reviewed clinical documents to verify accuracy.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
ICU Charge Nurse
Advocate Condell Medical Center
05.1991 - 11.2005
- Mentored and trained new nurses, ensuring they were well-prepared to provide high-quality care in critical situations.
- Collaborated with physicians to assess, plan, implement, and evaluate individualized patient interventions.
- Managed staffing assignments for each shift based on patient acuity levels, ensuring adequate coverage for all areas of the ICU.
- Assessed patients upon admission for potential risks or complications related to their medical conditions or treatments received.
- Participated in regular rounds with interdisciplinary team members to discuss ongoing plans of care tailored specifically towards patients'' evolving needs.
- Provided emotional support for families coping with the critical illness or loss of a loved one by offering guidance on available resources and facilitating open communication channels.
- Contributed to ongoing professional development within the nursing profession by attending workshops, conferences, and seminars focused on enhancing ICU nursing practices.
Education
Bachelor of Science - Nursing
Barat College
Lake Forest, IL05.1997
Associate of Science - Nursing
College of Lake County
Grayslake, IL05.1991
No Degree - Prenursing Studies
University of Iowa
Iowa City, IA08.1990
High School Diploma -
Grayslake High School
Grayslake, IL05.1986
Skills
- Change Management
- Staff Development
- Conflict Resolution
- Team Leadership
- Interdisciplinary Collaboration
- Decision Making
- Problem Solving
- Critical Thinking
- Emergency Management
Accomplishments
Participated in AQSI project (NM project winner)
- Collaborated with ED team leaders in the development of AQSI W.E.C.A.R.E.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- ENA
Certification
- Licensed Registered Nurse - Illinois (current)
- CCRN
- CEN
- TNS
- ACLS
- PALS
- BLS
Timeline
Nurse Manager, Emergency Department
Northwestern Medicine Lake Forest Hospital
10.2019 - Current
Nursing Operations Leader
Northwestern Medicine Lake Forest Hospital
01.2009 - 10.2018
Charge Registered Nurse, ICU
Froedert South Hospital
11.2006 - 11.2009
Registered Nurse, CVICU
Advocate Good Shepherd Hospital
11.2001 - 11.2006
ICU Charge Nurse
Advocate Condell Medical Center
05.1991 - 11.2005
Bachelor of Science - Nursing
Barat College
Associate of Science - Nursing
College of Lake County
No Degree - Prenursing Studies
University of Iowa
High School Diploma -
Grayslake High School
- Licensed Registered Nurse - Illinois (current)
- CCRN
- CEN
- TNS
- ACLS
- PALS
- BLS
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