Hollie Gipson
Washington,GA
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
30
30
years of professional experience
Work History
Remote Customer Service Representative
Norvell Company
Remote
11.2023 - 01.2024
- Promptly responded to inquiries and requests from prospective customers.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Created and maintained detailed database to develop promotional sales.
- Tracked customer service cases and updated service software with customer information.
Assistant Manager
CitiFinancial Consumer Finance
Athens, GA
04.1994 - 08.2022
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reviewed sales and gross profit report to assess company efficiency.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted in closing personal and real estate loans and filed proper documents with courts.
- Assisted in collections on all defaulted accounts to resolve payment problems.
Education
Certification In Business Administration - Business Administration And Management
10.1994
Skills
- Computer Skills
- Salesforce CRM
- Professional telephone demeanor
- Call Center Operations
- Complaint Handling
- Sales Quota Achievement
- Clerical Support
- Account Management
- Credit adjustments
- Product Sales
- Brand representation
- Shipping and Logistics
- Customer Service
- Product Recommendations
- POS Systems and Ordering Platforms
- Live chat support
- Data Management
- Administrative Support
- Microsoft PowerPoint
- Report Preparation
- Active Listening
- Customer Relations
- Livechat Messaging
- Adobe Systems Adobe Creative Cloud
- Schedule Mastery
- Understanding Customer Needs
- Technical Support
- Conflict Resolution
- Multi-Line Telephone Operation
- Computer Proficiency
- Customer Data Confidentiality
- Recordkeeping Strengths
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Remote Customer Service Representative - Norvell Company
11.2023 - 01.2024
Assistant Manager - CitiFinancial Consumer Finance
04.1994 - 08.2022
ILS,Inc. - Certification In Business Administration , Business Administration And Management