Open To Work
Chantate Dempsey
Walker,LA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
16
16
years of professional experience
Work History
Remote Customer Service Representative
Plexos Group
03.2022 - 10.2022
- Assisted residents, landlords, and tenants with the West Virginia Mountaineer Rental Assistance Program with applying for rental assistance and login/password resets
- Answered 60-70 inbound calls per day, providing exceptional customer service.
Remote Customer Service Representative
Plexos Group
Baton Rouge, LA
10.2021 - 10.2022
- Assisted Claimants with the Louisiana Workforce Commission with filing unemployment claims, weekly certification, reset user logins and passwords
- Responded to claimant's needs and provided exceptional customer service
Sr. Administrative Assistant
Recovery Services & Associates
Walker, LA
06.2009 - 08.2020
- Answer telephones, schedule appointments
- Teach various Education & Life Skills Classes (DWI School, Anger Management, Domestic Violence, etc), work directly with 21st JDC, DCFS, Probation, & Parole Officers regarding client's welfare, along with basic computer work and filing
Customer Service Representative
Sprint
Baton Rouge, LA
07.2006 - 01.2009
- Performed Inside Sales, trouble shot problems with customer, processed payments, claims/deductions, and answered inbound calls
Education
High school diploma -
Livingston Computer School
05.1992
High school diploma -
Denham Springs High School
05.1991
Skills
- Telecommunication
- Communication skills
- Cold calling
- Upselling
- Negotiation
- Teaching
- Office experience
- Typing
- Administrative Experience
- Computer skills
- Data entry
- 4G/LTE
- Inside Sales
- Microsoft Outlook
- Phone etiquette
- Microsoft Office
- Microsoft Word
- Troubleshooting
- 3G
- Computer Networking
- Presentation Skills
- Customer service
- Time management
- Patience
- Microsoft Teams
- Zoom platform
Work Preference
Work Type
Contract WorkLocation Preference
RemoteTimeline
Remote Customer Service Representative
Plexos Group
03.2022 - 10.2022
Remote Customer Service Representative
Plexos Group
10.2021 - 10.2022
Sr. Administrative Assistant
Recovery Services & Associates
06.2009 - 08.2020
Customer Service Representative
Sprint
07.2006 - 01.2009
High school diploma -
Livingston Computer School
High school diploma -
Denham Springs High School