Rose Charles

Dedicated and focus professional who excel in multi- tasking with over 5 years of customer service and human resource. I enjoy learning new skills and I'm excited about growing in the workplace. I am comfortable working in a fast pace environment and intentionally bringing a positive attitude.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

• Cosmetology License
• Esthetician License
• First Aid Certification
• Professional In Human Resources
• SHRM Certified Professional
• CompTIA A+
• Certified Property Manager
• Certified Apartment Manager
• CMCA
• Certified Bookkeeper
• CPA
• Driver's License