Jakolbie Harris
Houston,TX
Summary
Reliable and personable customer service professional with 5+ years of experience in high-volume call centers and retail environments. Skilled in resolving client issues, managing sensitive information, and delivering outstanding service across various platforms. Proven ability to adapt quickly, multitask efficiently, and maintain a positive attitude in fast-paced settings. Seeking opportunities to contribute to a dynamic team with a focus on client satisfaction and operational excellence. Authorized to work in the US for any employer
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Continuum Global Solutions
Houston, TX
07.2024 - 04.2025
- Managed high-volume communications (emails, faxes, mail) related to patient records and inquiries
- Provided exceptional service by answering questions on prescriptions, insurance, and medications
- Processed insurance claims and coordinated with third-party payers for timely reimbursement
- Maintained accurate, HIPAA-compliant patient profiles and medical record data
- Used pharmacy systems to process prescriptions while ensuring patient privacy
- Ensured legal compliance for prescription transfers between pharmacies
Customer Service Representative
Alorica
Remote
05.2022 - 02.2024
- Handled 100+ daily inbound calls, achieving KPIs in call quality, resolution time, and satisfaction
- Resolved customer issues, provided product information, and escalated technical matters as needed
- Assisted with technical troubleshooting, decreasing escalations by 95%
- Maintained a calm and professional demeanor when de-escalating difficult interactions
- Built rapport with customers through active listening, empathy, and personalized interactions
Mobile Expert
T-Mobile Premium Retailers
Seguin, TX
10.2020 - 03.2022
- Delivered personalized solutions to customers’ mobile device issues and service questions
- Utilized CRM tools to manage leads, track interactions, and produce sales reports
- Implemented upselling strategies to increase revenue while enhancing customer value
- Earned high customer satisfaction through strong communication and support
- Managed inventory levels to ensure availability of popular products while minimizing excess stock holding costs
Education
Medical Assisting (College) - undefined
College of Health Care Professions
Houston, TX08.2025
Diploma - undefined
Seguin High School
05.2016
Skills
- Computer skills
- Organizational skills
- Multi-line phone systems
- MacOS
- Operating systems
- Phone call management
- Microsoft Outlook
- Empathy
- Writing skills
- Microsoft Excel
- Store opening/closing procedures (2 years)
- Remote work experience
- Adaptability
- Work ethic
- Google Docs
- Outbound calling
- English
- Communication skills
- Customer service
- Order processing
- Microsoft Word
- Customer support specialist experience
- Client follow-up
- Quality assurance
- Alternative dispute resolution
- Phone etiquette
- Typing
- Microsoft Office
- Microsoft PowerPoint
- Medical terminology
- Teaching
- GPS
- Self-direction
- Google Workspace
- Negotiation
- Beauty & cosmetics sales
- Attention to detail
- Administrative experience
- Time management
Certification
Driver's License
Timeline
Customer Service Representative
Continuum Global Solutions
07.2024 - 04.2025
Customer Service Representative
Alorica
05.2022 - 02.2024
Mobile Expert
T-Mobile Premium Retailers
10.2020 - 03.2022
Medical Assisting (College) - undefined
College of Health Care Professions
Diploma - undefined
Seguin High School