Winter Allison
Schoolcraft,MI
Summary
Dedicated Customer Service Representative with a proven track record of enhancing customer satisfaction through exceptional service and support. Expertise in issue resolution, sales promotion, and account management leads to increased revenue and improved client relations. Strong communication skills and the ability to adapt to diverse customer needs foster a high-energy environment focused on effective problem-solving. Committed to upholding ethical standards while ensuring customer trust and loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Call Service Representative
Climax Solar
Portage, USA
04.2022 - 04.2024
- Completed a pre-determined number of phone calls daily with exceptional friendliness.
- Scheduled appointments with solar specialists to facilitate consultations.
- Assisted customers over the phone with placing orders and answering questions about product availability or pricing information.
- Resolved customer complaints promptly and efficiently.
- Worked closely with supervisors to ensure that tasks were completed according to company standards.
- Greeted customers and answered inquiries in a professional manner.
Caregiver for Elderly
Vicinia Gardens Assisted Living
Otsego, USA
04.2020 - 03.2022
- Supervised elderly individuals and assisted with daily activities.
- Performed daily activities including feeding, cooking meals, and preparing beverages.
- Entered all data into computerized system.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
Server/Waiter
Henderson Castle
Kalamazoo, USA
03.2019 - 03.2020
- Delivered food promptly and cleared tables efficiently.
- Greeted guests and provided menus.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked food before serving it to customers.
- Prepared drinks according to standard recipes.
- Monitored dining room for cleanliness and proper set-up at all times.
- Provided excellent customer service to ensure satisfaction.
- Followed health safety guidelines when preparing and serving food products.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Cleaned tables and chairs to prepare dining area for next customers.
Cashier/Customer Service
Bewitching Wares
Otsego, USA
01.2015 - 02.2019
- Ensured customer satisfaction by assisting in locating products.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
Volunteer Work
Gull Lake Community Schools
Richland, USA
09.2015 - 05.2018
- Contributed to operations at soup kitchens, enhancing service delivery.
- Contributed services at various animal care facilities.
- Developed relationships with existing members through outreach initiatives like community events or volunteer work programs.
- Participated in community service initiatives designed to engage youth in meaningful volunteer work.
- Encouraged clients to participate in recreational activities, community outings and volunteer work.
- Organized volunteer work days for maintaining trails and other areas of the park.
Education
High School Diploma -
Gull Lake Gateway Academy
Richland, MI05-2018
Some college - Cosmetology
Empire Beauty School
Portage, MI08-2025
Skills
- Cleaning Experience
- Microsoft Office
- Inventory management
- Windows
- Cash handling
- Beauty & cosmetics sales
- Medical terminology
- Medical office experience
- Leadership
- Restaurant Experience
- Hospitality
- Senior Care
- Merchandising
- Social media management
- Kitchen Experience
- Serving
- Food preparation
- Cosmetology
- Upselling
- Early childhood education
- Customer service
- Organizational skills
- Meal Preparation
- Typing
- Data Entry
- Communication skills
- Computer Skills
- Marketing
- Food Safety
- Sales
- Microsoft Excel
- Order fulfillment
- Cashiering
- Negotiation
- Retail Sales
- Childcare
- Stocking
- Food Handling
- Food Service
- Human Resources
- Time Management
- Appointment scheduling
- Effective communication
- Product knowledge
- Problem solving
- Team collaboration
- Sales support
- Attention to detail
- Customer relations
- Schedule management
- Multi-task management
- Call escalation
- Call center experience
- High-energy attitude
- Critical thinking
- Conflict resolution
- Customer relationship management
- Time management
- Technical support
- Calendar management
- Account management
- Service recommendations
Certification
- CPR Certification
- ServSafe
Volunteer Experience
Gull Lake Community Schools, Richland, MI, 09/01/15, 05/31/18, Cleaning up cemeteries, Volunteering at soup kitchens, Helping at animal shelters
Affiliations
- Basket Ball Camp
- Ymca
- Valley ball
- Cheerleading
- Michigan institute of arts
- Choir
- Piano lessons
Accomplishments
I collaborated with different Artists and made profound music.
I have earned trophies from different sport camps.
My hobbies
- Signing
- Dancing
- Making music
- Painting
- Writing poetry
- Making content videos
- Doing makeup
- Abserving fashionable trends
- Making fashion trends
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balancePaid time offWork from home optionPaid sick leaveStock Options / Equity / Profit SharingPersonal development programsTimeline
Call Service Representative
Climax Solar
04.2022 - 04.2024
Caregiver for Elderly
Vicinia Gardens Assisted Living
04.2020 - 03.2022
Server/Waiter
Henderson Castle
03.2019 - 03.2020
Volunteer Work
Gull Lake Community Schools
09.2015 - 05.2018
Cashier/Customer Service
Bewitching Wares
01.2015 - 02.2019
High School Diploma -
Gull Lake Gateway Academy
Some college - Cosmetology
Empire Beauty School
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