Wendy Franco Ramirez
Greensboro,NC
Summary
Resourceful Call Center Representative known for maintaining high productivity and efficiently completing tasks. Specialize in effective communication, quick problem-solving, and accurate record-keeping. Excel in active listening, empathy, and patience, ensuring customer satisfaction and resolution of inquiries with professionalism and warmth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Call Center Representative
Walmart
Greensboro, US
04.2022 - Current
- I provided customer service by responding to customer inquiries, providing information about products and services, and resolving issues through phone calls, emails, online chats, and text messages. Also, always keep records of customer interactions and processing customer accounts & adhere to legal and company rules and guidelines. I also redirected calls to the appropriate staff members if necessary.
Seasonal Fulfillment Associate
Macy's
Greensboro, US
11.2023 - 12.2023
- I was also there as a seasonal associate on 2022 with the same role
- I picked & packed online orders
- Also , as recovery & stocking out on the floor once our tasks were fulfilled & completed
Cashier
The Captain's Table
Greensboro, US
02.2021 - 02.2023
- I was a cashier and i took people's order while providing good customer service over the phone, in person and online
- I also gained some cooking training , while we were extremely busy i was always asked to help in the kitchen to speed up our orders
Package Handler
UPS
Greensboro, US
09.2022 - 10.2022
- Loaded & sometimes unloaded trucks
Temp Worker
Gilbarco Veeder-Root
Greensboro, US
06.2022 - 09.2022
- I was in the Canopy department which consisted of putting decals on the canopy , boxing the orders & putting labels for shipping
Server
IHOP
Greensboro, US
11.2020 - 02.2021
- Provided customer service as a waitress , i was very enthusiastic, respectful, nice and cleaned after each table i served while fulfilling my customers experience
Education
High school diploma -
Ben L Smith High School
06.2022
Skills
- Load & unload
- Customer Service
- Merchandising
- Cashiering
- Cash Handling
- Kitchen Experience
- Food Safety
- Bussing
- Organizational Skills
- Food Production
- Host/Hostess
- Serving Experience
- Restaurant Experience
- Food Preparation
- Stocking
- Produce Experience
- Retail Sales
- Cleaning Experience
- Cooking
- Food Service
- POS
- Communication skills
- Bilingual
- Complaint resolution
- Database research
- Call center customer service
- Problem-solving skills
Certification
Driver's License, 04/24, 04/32
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Seasonal Fulfillment Associate
Macy's
11.2023 - 12.2023
Package Handler
UPS
09.2022 - 10.2022
Temp Worker
Gilbarco Veeder-Root
06.2022 - 09.2022
Call Center Representative
Walmart
04.2022 - Current
Cashier
The Captain's Table
02.2021 - 02.2023
Server
IHOP
11.2020 - 02.2021
High school diploma -
Ben L Smith High School