Kientaye Turnipseed
Summary
Motivated and results-driven Virtual Call Center Representative with excellent communication skills. Successful in applying strong communication and problem resolution skills to each customer issue. A team player and natural leader with a solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Virtual Call Center Representative
Dynata, LLC-Remote
09.2024 - Current
- Assisted in outbound calling campaigns such as surveys or promotional offers when required
- Implemented effective strategies to de-escalate challenging situations with upset or irate customers while maintaining professionalism at all times
- Maintained confidentiality of sensitive customer information according to established data protection guidelines
- Collaborated with team members to share best practices and improve overall call center performance
- Managed a high volume of outbound calls for follow-ups, surveys, or sales campaigns as required
- Maintained a positive attitude during challenging interactions with difficult or demanding customers.
Forklift Operator
Target Distribution Center-Indianapolis, IN
08.2019 - 07.2024
- Forklift operating, picking, loading truck, merchandise prep, merchandise packaging
Freight Team Associate
Amazon-Smyrna, GA
08.2018 - 04.2019
- Picked products for specific routes according to pick sheets
- Unloaded trailers in timely manner
- Maintained high efficiency rate for storing product.
Management Trainee
AmerisourceBergen-Whitestown, IN
05.2017 - 04.2018
- Unloaded and loaded trailers using strapping techniques and proper balancing skills
- Replenished orders from storage to active warehouse locations
- Completed and documented inventory cycle counts
- Coordinated team member movements based on current needs, avoiding delays
- Routinely assessed equipment for damage, wear, battery life and fluid levels
- Reviewed daily production schedules to inform effective prioritization and delegation of tasks
- Operated transport equipment including the Reach truck, Cherry Picker, Electric Walkie, Stand up rider to move materials safely to and from target areas
- Undertook management responsibilities during absence of manager
- Accurately picked Orders based on customers need
- Error corrected and audited as needed to assure accuracy.
Forklift Operator/Material Handler
Gordman's Distribution Center-Clayton, IN
05.2015 - 01.2016
- Coordinated daily work strategies, following oral and written instructions to properly move and ship products
- Loaded, unloaded and sorted cargo in an accurate, efficient and safe manner
- Palletized product accurately for store delivery
- Operated transport vehicles including stand-up forklift and pallet jacks to move
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting
- Managed product inventory using RF scanning equipment, tracked progression through facility and recorded production data.
Sales Associate
Forever-Indianapolis, IN
05.2015 - 10.2015
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Organized store for visual appeal, and promote specific merchandise
- Trained and developed new sales team associates in products, up-selling strategies, selling techniques and company procedures
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Management Trainee
Five Guys Enterprises, LLC-Indianapolis, IN
01.2014 - 05.2015
- Resolved escalated concerns using professionalism and understanding of all facets of issue
- Created internal control of day-to-day transactions and punctually opened and closed business
- Undertook management responsibilities during absence of manager
- Aligned team actions with company policies and industry standards
- Preplanned and prepared food for the shift
- Mastered line cook positions
- Cashier as well as maintained pleasant experience for customers.
Education
Vocational school in Nail Technology -
Tricoci University of Beauty Culture
Indianapolis, IN10.2022
Skills
- CONVEYOR
- Customer Service
- Fast learner
- Picker
- Power Equipment
- Order Picker
- Reach Truck
- RF Scanner
- Pallet Jack
- Warehouse Experience
- Order Picking
- Materials Handling
- Shipping & Receiving
- Load & unload
- Forklift
- Freight
- Sales
- Driving
- Cash register
- Supply chain
- Communication skills
- Organizational skills
- Reach truck
- Cherry picker
- Microsoft Word
- Administrative experience
- English
- SAP
- Communication
- Team managing
- Secretarial
- Hazardous material handling
- Deadline-driven
- Excellent time management
- Basic mathematical aptitude
- Team development
- Warehouse and fulfillment
- Familiar with RF systems
- Call Center Customer Service
- Verbal and written communication
- Customer Support
- Problem-solving skills
- Data Entry
- Call Center Operations
Certification
- Certified Forklift Operator
- Driver's License
- Nail Technician License
Assessments
- Sales skills, Proficient, 06/01/23
- Home health aide skills, Proficient, 08/01/24
- Retail customer service, Proficient, 02/01/22
- Delivery driver, Proficient, 02/01/23
- Business math, Proficient, 09/01/24
- Work style: Reliability, Proficient, 01/01/23
- Forklift safety, Proficient, 04/01/24
- Inside sales, Proficient, 09/01/24
- Retail customer service, Proficient, 09/01/24
- Warehouse safety, Proficient, 12/01/23
- Customer service, Proficient, 09/01/24
- Customer focus & orientation, Proficient, 09/01/24
- Work style: Reliability, Proficient, 09/01/24
- Administrative assistant/receptionist, Proficient, 01/01/23
Timeline
Virtual Call Center Representative
Dynata, LLC-Remote
09.2024 - Current
Forklift Operator
Target Distribution Center-Indianapolis, IN
08.2019 - 07.2024
Freight Team Associate
Amazon-Smyrna, GA
08.2018 - 04.2019
Management Trainee
AmerisourceBergen-Whitestown, IN
05.2017 - 04.2018
Forklift Operator/Material Handler
Gordman's Distribution Center-Clayton, IN
05.2015 - 01.2016
Sales Associate
Forever-Indianapolis, IN
05.2015 - 10.2015
Management Trainee
Five Guys Enterprises, LLC-Indianapolis, IN
01.2014 - 05.2015
Vocational school in Nail Technology -
Tricoci University of Beauty Culture
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