Hollie Goodman
Charleston, IL 61920, USA
Summary
Adaptable professional with a versatile background in customer service and inventory management. Known for strong technical troubleshooting and equipment maintenance skills, consistently contributing to operational success and customer satisfaction. Detail-oriented counter attendant with a strong background in customer service and equipment maintenance. Skilled in technical troubleshooting and data entry, contributing to enhanced player experiences and operational efficiency. Ready to support team collaboration and exceed customer expectations. Dedicated customer service professional with expertise in addressing inquiries and ensuring compliance. Proven skills in inventory management and technical troubleshooting, ready to enhance operational efficiency in a fast-paced environment. Customer-focused Counter Attendant with experience in various service industry roles. Skilled in striving for top-notch customer satisfaction, maintaining clean and organized work areas, and handling transactions accurately. Strength lies in strong communication skills, ability to handle high-pressure situations and adaptability to changing environments. Made significant impact on previous employers by enhancing customer retention through exceptional service delivery.
Overview
6
6
years of professional experience
Work History
counter attendant
lucys
Mattoon
05.2024 - 11.2024
- Greeted customers and provided information regarding gaming machines and gameplay strategies.
- Assisted players with slot machine operations while ensuring compliance with identification requirements.
- Maintained cleanliness and organization of gaming equipment and surrounding areas.
- Addressed player inquiries and concerns promptly, delivering excellent customer service.
- Reported technical issues to maintenance staff for swift resolution.
- Promoted loyalty club membership by setting up accounts and entering customer data.
- Took orders from patrons for beverages and snacks, delivering items efficiently.
Housekeeping Room Attendant
Hilton Garden Inn Hotel
Mattoon
08.2023 - 03.2024
- Cleaned and sanitized guest rooms following Hilton standards and procedures.
- Replenished supplies such as towels, toiletries, and linens in assigned areas.
- Reported maintenance issues promptly to ensure guest satisfaction and safety.
- Collaborated with team members to maintain a high standard of cleanliness.
- Followed safety guidelines while using cleaning chemicals and equipment properly.
- Responded to guest requests promptly and courteously to enhance their experience.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
assistant bindrey helper
RR Donnelley & Sons Co
Mattoon
10.2018 - 05.2019
- Operated machinery and equipment following safety protocols.
- Maintained cleanliness and organization of work areas consistently.
- Handled inventory management and restocked supplies as needed.
- Supported quality control measures during production processes.
- Executed routine maintenance on machines to ensure operational efficiency.
- Performed other duties as assigned by supervisor or manager.
- Communicated with supervisors regarding operational challenges promptly.
- Maintained cleanliness of work area, including sweeping, mopping and dusting surfaces.
- Assisted in stocking shelves, unloading merchandise and organizing inventory.
- Followed all company policies regarding safety procedures when handling hazardous materials.
Education
GED -
Mattoon Adult Area Education
Mattoon, IL10-1997
Skills
- Customer service
- Inventory management
- Technical troubleshooting
- Equipment maintenance
- Data entry
- Team collaboration
Timeline
counter attendant
lucys
05.2024 - 11.2024
Housekeeping Room Attendant
Hilton Garden Inn Hotel
08.2023 - 03.2024
assistant bindrey helper
RR Donnelley & Sons Co
10.2018 - 05.2019
GED -
Mattoon Adult Area Education