Hollie Handrahan Souza
Summary
Strategic General Manager of Operations known for high productivity and efficient task completion. Possess specialized skills in operational strategy development, team leadership, and process optimization. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and team synergy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager of Operations
Aiden/best Western/Irish Villlage
Yarmouth
04.2026 - Current
- Managed daily operations for hotel and restaurant services.
- Supervised staff to ensure high-quality guest experiences.
- Coordinated scheduling and training for new team members.
Area general manager, Red Jacket resorts
Davenport companies and EOS hospitality
Yarmouth
03.2015 - 05.2025
- Managed daily operations across multiple locations to ensure service excellence.
- Developed and implemented standard operating procedures for team efficiency.
- Trained and mentored staff to foster a high-performance culture.
Managed payroll, forecasts and budgets
Education
Dennis Yarmouth Regional High School
South Yarmouth, MASkills
- Operations management
- Budget management
- Process improvement
- Staff supervision
- Standard operating procedures
Certification
- Certified crowd manager
- CPR certified
- Tips and alcohol awareness certified
- Chairman of several border directors
- Heavily active in community service
- Member of the Yarmouth ROTARY club
Timeline
General Manager of Operations
Aiden/best Western/Irish Villlage
04.2026 - Current
Area general manager, Red Jacket resorts
Davenport companies and EOS hospitality
03.2015 - 05.2025
Dennis Yarmouth Regional High School