Hollie Leonard
Lake Odessa
Summary
Accomplished Virtual Banker Team Lead at Union Bank with expertise in client relationship management and exceptional customer service. Enhanced client retention and streamlined processes, reducing wait times. Motivated and empathetic individual with strong background in client relationship management, now seeking an entry level imaging tech assistant. Dedicated to continuous improvement and delivering strong problem-solving and communication skills to enhance patient care and operational efficiency.
Overview
9
9
years of professional experience
Work History
Virtual Banker Team Lead
Union Bank
06.2019 - Current
- Conducted regular performance evaluations for team members, identifying areas for improvement and providing constructive feedback.
- Developed strong relationships with clients, resulting in increased retention rates and business opportunities.
- Proactively identified areas needing process improvements which resulted in decreased wait times during peak banking hours.
- Trained and onboarded 10 + new hires on product knowledge and educated new employees on company policies and procedures.
Paraprofessional Substitute
Lakewood Community Schools
08.2016 - 06.2019
- Assisted teachers in classroom management and instructional support.
- Implemented individualized learning strategies for diverse student needs.
- Facilitated group activities to enhance student engagement and collaboration.
- Monitored student progress and communicated observations to educators.
Education
No Degree - Magnetic Resonance Imaging
Lansing Community College
Lansing, MI06-2028
High School Diploma -
Christian Liberty Academy
Arlington Heights, IL06-1996
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Willing to learn
- Active listening
- Effective communication
- Relationship building
- Interpersonal skills
- Client relationship management
Timeline
Virtual Banker Team Lead
Union Bank
06.2019 - Current
Paraprofessional Substitute
Lakewood Community Schools
08.2016 - 06.2019
No Degree - Magnetic Resonance Imaging
Lansing Community College
High School Diploma -
Christian Liberty Academy