Hollie Pfister
Norco,LA
Summary
Results-driven LPN Supervisor with expertise in team leadership, conflict resolution, and quality improvement initiatives. Proven track record of enhancing patient satisfaction and optimizing care processes through effective staff training and operational efficiency.
Experienced LPN Supervisor delivering effective team leadership and conflict resolution. Known for optimizing workflows and enhancing patient care through training initiatives and quality improvements. Ready to contribute to improved operational efficiency and patient satisfaction. Primary Care Department currently holds 'Best in Class' status for Patient Experience at Kenner.
Overview
14
14
years of professional experience
Work History
LPN Supervisor
Ochsner Health Kenner
Kenner, LA
01.2020 - Current
- Supervised staff to ensure adherence to patient care standards and protocols.
- Implemented training for new staff, enhancing staff competency.
- Implemented quality improvement initiatives, resulting in enhanced patient satisfaction and care outcomes.
- Coordinated daily operations of department, optimizing workflow efficiency and resource allocation.
- Designed and executed tailored schedule templates to support achievement of current system objectives.
- Monitored patient care delivery, ensuring compliance with regulatory requirements and best practices.
- Conducted performance evaluations, providing constructive feedback to support professional development.
- Managed staffing schedules, reducing overtime costs while maintaining adequate nurse-to-patient ratios.
- Implemented quality improvement initiatives that led to increased levels of patient satisfaction with their overall care experience at the facility.
- Promoted a positive work environment through effective conflict resolution strategies among staff members when necessary.
- Assisted in the recruitment, hiring, and onboarding process for new staff members to maintain appropriate staffing levels.
- Coordinated efforts among team members to streamline processes for COVID-19 vaccine administration.
- Streamlined COVID-19 testing procedures to enhance efficiency and compliance with health guidelines.
- Engaged with system-wide colleagues to streamline the rollout of medication administration for medical assistants.
LPN
Ochsner Health Kenner
Kenner, LA
02.2017 - 12.2019
- Administered medications and treatments as prescribed by healthcare providers.
- Monitored patient vital signs and reported changes to nursing staff promptly.
- Trained and mentored new nursing staff in clinical procedures and best practices.
- Led quality improvement initiatives that enhanced patient safety protocols within the facility.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
- Ensured regulatory compliance by adhering to infection control protocols and maintaining accurate documentation of patient data.
LPN Scheduler
Ochsner Health Kenner Physical Therapy
Kenner, LA
07.2015 - 02.2017
- Educated patients on post-treatment care and rehabilitation exercises to promote self-management.
- Led quality improvement initiatives that enhanced patient satisfaction and streamlined operational workflows.
- Assisted with admissions and appointments.
- Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
- Coordinated emergency responses swiftly to maintain high standards of patient care during crises.
- Reviewed and processed claims to insurance for prior authorizations, ensuring compliance with patient care protocols.
- Implemented pilot program in hospital to enhance patient ambulation and optimize admission stay lengths.
Patient Care Technician
Ochsner Health Jefferson Highway
New Orleans, LA
10.2012 - 07.2015
- Monitored patient vital signs and reported changes to nursing staff for timely intervention.
- Assisted in daily living activities, enhancing patient comfort and well-being through compassionate care.
- Maintained cleanliness and organization of patient areas, ensuring compliance with health and safety standards.
- Collaborated with healthcare team to coordinate patient care plans, improving overall treatment effectiveness.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Collaborated with teams at different locations to mitigate staffing challenges and maintain service levels.
Education
Associate of Science - Nursing
Delgado Community College
New Orleans, LA05-2014
Associate of Arts - Sociology
University of New Orleans
New Orleans, LA05-2009
Skills
- Team leadership
- Time management
- Decision-making
- Conflict resolution
- Staff training and development
Timeline
LPN Supervisor
Ochsner Health Kenner
01.2020 - Current
LPN
Ochsner Health Kenner
02.2017 - 12.2019
LPN Scheduler
Ochsner Health Kenner Physical Therapy
07.2015 - 02.2017
Patient Care Technician
Ochsner Health Jefferson Highway
10.2012 - 07.2015
Associate of Science - Nursing
Delgado Community College
Associate of Arts - Sociology
University of New Orleans