Hollie Revay
Summary
- To secure an interesting and challenging position in a pleasant environment that can utilize my previous experience and allow me to obtain additional skills.
Overview
32
32
years of professional experience
Work History
Floral Team Leader/Trainer
Market District Giant Eagle
Solon, OH/Garfield Hts., OH, OH
06.2022 - Current
- Provided exceptional customer service, addressing inquiries promptly and resolving issues professionally.
- Increased revenue through upselling services like custom installations or add-on items during client consultations.
- Created an inviting storefront environment with eye-catching displays that showcased the company''s design capabilities while enticing customers to explore further offerings inside.
- Implemented innovative marketing strategies to increase brand awareness and attract new clientele.
Overnight Service Coordinator
Meijer
Seven Hills, Ohio
03.2021 - 12.2021
- Maintain and train night/overnight cashiers to keep up Meijer customer service policy.
Field Enumerator
Department Of Commerce
Cleveland, OH
03.2020 - 10.2020
- Interviewed residents in assigned areas to explain purpose of census, answer questions and accurately record answers.
- Verified information on survey forms or information pads.
- Read maps and used GPS systems to prepare efficient routes to physically visit citizens and collect necessary data.
- Persuaded residents to comply with census activities through effective management of residents' objections.
- Trained enumerators on most efficient processes and oversaw quality of entries.
Florist
Bachelor Button
Broadview Heights, OH
01.2018 - 11.2019
- Quoted, generated and processed customer orders to meet specifications and various occasions.
- Worked with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Maintained cleanliness of work and sales area.
- Process and organize flowers.
- Follow instructional design.
Membership Sales Representative
AAA Ohio Motorist Association
Independence, OH
01.2000 - 11.2002
- Management of present and past member files
- Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Contact with customers in person, telephone and by mail.
- Tracked progress of members travel requests.
Floral Department Trainer/Manager
Tops Friendly Markets
Parma, Ohio
01.1997 - 11.2000
- Traveled Northeast Ohio setting up new floral departments, training managers and employees.
- Created and designed floral arrangements and cared for floral products.
- Assisted in personnel hiring, delegating responsibilities among employees.
- Developed sales plans and displays, product "shrink" control.
- Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
Sales Clerk
Hallmark
Las Vegas, NV
03.1995 - 10.1996
- Provided customer service, operation of a register, stocking and ordering of products.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Administrative Assistant
Ross Dress For Less
Las Vegas, NV
02.1995 - 03.1996
- File maintenance and associated tasks
Guest Services/Customer Relations
Bee-Clean Car Wash
, OH
02.1992 - 06.1995
- Car attendant, operated customer check out and cash register.
Education
DECA Program - Cooperative Marketing
Valley Forge High School
Parma Heights, OHProfessionals Program - Cooperative Marketing Business Education
UNLV
Las Vegas, NV06.1996
High School Diploma -
Durango High School
Las Vegas, NV01.1995
Skills
- Independent, yet team-oriented manager with experience dealing with paperwork, customer relations, inventory, ordering, prioritizing, delegating responsibilities and accomplishing set tasks
- Strong ability to manage and delegate responsibility among employees
- Able to set priorities in order of importance and accomplish goals
- Excellent customer service skills with customer-written compliments upon request
References
Rebecca R. Riffle (friend)
5618 Northcliff Ave.
Cleveland, OH 44144
(216)401-4134
Fr. Michael Surufka, OFM (Priest, mentor and friend)
Lourdes Friary 12921 Parrish Ave.
Cedar Lake, IN 46303
(216)224-4598
Sharon Kalinowski (Work Colleague)
Cleveland Police Credit Union, Loan Officer
7126 Ivy Ave.
Cleveland, OH 44127
(216)271-6233, (216)861-3535
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Floral Team Leader/Trainer
Market District Giant Eagle
06.2022 - Current
Overnight Service Coordinator
Meijer
03.2021 - 12.2021
Field Enumerator
Department Of Commerce
03.2020 - 10.2020
Florist
Bachelor Button
01.2018 - 11.2019
Membership Sales Representative
AAA Ohio Motorist Association
01.2000 - 11.2002
Floral Department Trainer/Manager
Tops Friendly Markets
01.1997 - 11.2000
Sales Clerk
Hallmark
03.1995 - 10.1996
Administrative Assistant
Ross Dress For Less
02.1995 - 03.1996
Guest Services/Customer Relations
Bee-Clean Car Wash
02.1992 - 06.1995
DECA Program - Cooperative Marketing
Valley Forge High School
Professionals Program - Cooperative Marketing Business Education
UNLV
High School Diploma -
Durango High School
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