Hollis Harnsberry
McKinney,TX
Summary
Experienced professional skilled at managing daily sales floor operations to provide every customer with positive experiences. Focused on strengthening company brand and maximizing customer loyalty. Effectively partner with team members, customers and senior leadership to resolve complex situations and maintain long-term satisfaction.
Overview
6
6
years of professional experience
Work History
Sales Supervisor
DSW Shoe Warehouse
Allen, Texas
02.2023 - Current
- Supervised daily sales operations and ensured team compliance with company policies.
- Assisted in training new sales staff on product knowledge and customer service techniques.
- Monitored inventory levels and coordinated restocking efforts to maintain product availability.
- Resolved customer inquiries and complaints, ensuring high levels of satisfaction.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Utilized point-of-sale systems to process transactions accurately and efficiently.
Lead Brand Representative
Hollister
Dallas, Texas
05.2019 - 02.2023
- Trained new team members on brand guidelines and customer interaction techniques.
- Opened and closed the store, ensuring security protocols were followed.
- Managed inventory levels, conducting regular stock checks and reordering supplies.
- Provided exceptional customer service, resolving inquiries and complaints effectively.
- Verified accuracy of register tills at beginning and end of shift.
- Assisted customers with product selection and resolving complaints.
Education
Bachelor of Science - Information Technology
The University of Texas At Dallas
Richardson, TX05-2024
Skills
- Sales training
- Customer relationship management
- Inventory management
- Point-of-sale systems
- Retail operations
- Team leadership
- Data analysis
- Conflict resolution
- Effective communication
- Performance monitoring
Languages
Spanish
Professional
Timeline
Sales Supervisor
DSW Shoe Warehouse
02.2023 - Current
Lead Brand Representative
Hollister
05.2019 - 02.2023
Bachelor of Science - Information Technology
The University of Texas At Dallas
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