Holly Adalian
Elizabethtown,KY
Summary
Results-driven professional with expertise in coaching, mentoring, and stakeholder management, skilled at analyzing data and developing strategic plans for improvement. Demonstrated ability to influence others and enhance team effectiveness. Seeking a remote position to leverage skills in sales, marketing, and financial acumen to drive organizational success.
Overview
1
1
Certification
1
1
year of post-secondary education
25
25
years of professional experience
Work History
Lead Associate/Notary
The UPS Store
Elizabethtown, KY
08.2025 - Current
- Prepared notarization paperwork for print, copy, and shipping center clients.
- Resolved customer questions about services, rates, and delivery options.
- Assessed customer needs quickly to provide tailored assistance.
- Trained new associates on counter procedures and service standards.
- Coordinated team resources by assigning tasks, monitoring progress, and ensuring timely completion of deadlines.
- Defined roles and responsibilities for team members to enhance team effectiveness.
- Contributed to departmental planning activities through goal setting and strategy development.
- Analyzed data from customer surveys and developed plans to address areas needing improvements
- Maintained detailed records of employee attendance, performance reviews, and disciplinary actions.
Medical Receptionist Supervisor
Facey Medical Group
Valencia, CA
01.2002 - 02.2013
- Proficient in using medical software programs to maintain records, process payments, generate reports, and track statistics.
- Exhibited strong organizational skills, including the ability to prioritize tasks and manage multiple projects simultaneously.
- Built relationships with colleagues, physicians, vendors, insurance companies, and other stakeholders through effective communication techniques.
- Analyzed operational trends to identify improvement areas and created strategies that enhanced departmental productivity.
- Identified potential solutions quickly to address problems while maintaining professionalism under pressure.
- Protected sensitive transaction information through confidentiality protocols.
- Responded quickly and professionally to customer inquiries via phone or email.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Supported team members with daily store operations and service tasks.
- Maintained front counter organization and supplies in a busy UPS Store location.
- Oversaw mailbox rental agreements and maintained customer account records.
- Followed state laws for notaries public duties.
- Prepared packages for secure scanning, copying, and overnight delivery.
Education
North West College
Pasadena 02.1990 - 06.1991
Bachelors - Business Administration
Touro University
New YorkBasic in Bachelors -
Pierce College
Woodland Hills, CaliforniaSkills
- Customer service
- Reports for busy phone lines
- Patient liaison
- Team training
- Stakeholder management
- Team leadership
- Results-driven mindset
- Budget management
- Influencing others
- Staff supervision
Certification
Certified Medical Assistant
Notary, KYNP109240
Timeline
Lead Associate/Notary
The UPS Store
08.2025 - Current
Medical Receptionist Supervisor
Facey Medical Group
01.2002 - 02.2013
North West College
02.1990 - 06.1991
Bachelors - Business Administration
Touro University
Basic in Bachelors -
Pierce College