HOLLY ALLMAN
Carmel,IN
Summary
Self-motivated Quality Assurance Analyst with outstanding oral and written communication skills. Detail-oriented professional with strong multitasking and analysis skills. Experienced in recruiting highly talented personnel. Proven ability to work collaboratively with team members. Diverse background in management, recruitment, training development, project management, operations, sales, customer services, and merchandising.
Overview
15
15
years of professional experience
Work History
Quality Assurance Analyst/Project Specialist
Republic Services
02.2017 - 12.2023
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Assisted and trained team members on multiple systems (Salesforce, WalkMe, Nexidia, Power Bi, Calabrio, Teams, Outlook, Excel, and PowerPoint)
- Analyzed all tier calls, identified opportunities and communicated improvement expectations through written evaluations
- Acted as a liaison between the Project Specialist team and the QA Supervisor, ensuring effective communication through out all stages of the training process
- Created and maintained detailed internal, legal training documents
- Live publishing and testing of WalkMe layer pop ups on to Salesforce to improve agent accuracy
- Conducted monthly calibration sessions for Supervisors, enhancing their skills and knowledge of evaluation best practices
- Gathered data on call center issues and vulnerabilities, reported findings and recommended improvements.
Starbuck Team Leader
Target
01.2015 - 02.2017
- Increased profits by 23% by implementing effective schedules, merchandising, customer service, and quality product in first year and maintained sales
- Inventoried product, used Sap and Order Guide to make weekly and every other day orders for Starbucks and other areas of the Target store
- Trained and developed team members into Barista, Barista Trainers, and to take on core roles in the area
- Communicated weekly goals, promotions, and recognition of team members to the Target Leaders
Restaurant General Manager
Taco Bell
12.2012 - 12.2014
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Increased profits by 23% by implementing effective schedules, merchandising, customer service, and quality product in first year and maintained sales
- Inventoried product, used Sap and Order Guide to make weekly and every other day orders for Starbucks and other areas of the Target store
- Trained and developed team members into Barista, Barista Trainers, and to take on core roles in the area
- Communicated weekly goals, promotions, and recognition of team members to the Target Leaders
General Manager
Teavana
10.2008 - 10.2012
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, and schedules.
- Maximized efficiency by coaching and mentoring personnel on management principles, sales practices, and company procedures.
- Personally recognized for top sales multiple times
- Recognized with best store opening, performed 20% - 50% over plan consistently, #1 in the area numbers, and team sales for New Teas introduced
Education
Fashion Design
Art Institute of Indianapolis
Indianapolis, INInterior Design
IUPUI
Indianapolis, INSkills
- Performance Management
- Powerpoint Presentations
- Training Videos and documents
- Salesforce document building
- Kronos - Time punches
- WalkMe Builder
- Recruitment and Talent Development
- Microsoft Excel, Pivot Tables building
- Analysis of information
- Outlook and Teams
- Project Planning
- Remote Office Availability
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Quality Assurance Analyst/Project Specialist
Republic Services
02.2017 - 12.2023
Starbuck Team Leader
Target
01.2015 - 02.2017
Restaurant General Manager
Taco Bell
12.2012 - 12.2014
General Manager
Teavana
10.2008 - 10.2012
Fashion Design
Art Institute of Indianapolis
Interior Design
IUPUI
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