HOLLY ALLYN
Washougal
Summary
Professional incident management specialist with hands-on experience in identifying, analyzing, and resolving critical system issues. Strong focus on team collaboration and achieving results, ensuring operational stability and continuity. Adept at handling dynamic environments with effective communication, problem-solving, and crisis management skills. Known for reliability, adaptability, and results-driven approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Incident Management Specialist III
Kaiser Permanente
10.2016 - Current
- Investigated and resolved member concerns, positively impacting the member experience.
- Collaborated with healthcare providers, stakeholders, and managers to ensure efficient and effective case resolution.
- Ensured compliance with federal and state regulations, and maintained confidentiality under HIPAA.
- Trained staff on incident reporting tools and best practices for timely resolution.
- Analyzed incident reports to identify trends and improve response strategies.
- Developed and implemented incident management processes to enhance operational performance.
Member Relations Coordinator
Kaiser Permanente
10.2016 - Current
- Handled intake and setup of 50-60 grievance and appeals cases daily using the METRS system.
- Assist in managing calls and administrative tasks.
- Trained staff on best practices for Member Relations, promoting consistent service quality.
- Collaborated with cross-functional teams to streamline communication processes for members.
Dental Member Assistant
Kaiser Permanente
10.2016 - Current
- Checked in and out 30-40 patients daily and scheduled appointments via phone and in person.
- Handle cash and deposits securely; used EPIC system for scheduling and waitlist management.
- Completed tasks independently with minimal supervision.
Education
Bachelor of Science - Business
University of Phoenix
02.2026
Human Resource Management Certification - undefined
University of Phoenix
10.2021
Associate of Arts - Business Fundamentals
University of Phoenix
11.2020
Skills
- Training and awareness
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Effective communication
Certification
- KPLU Explore - Leadership Development Program
- Human Resource Management (Undergraduate)
Timeline
Incident Management Specialist III
Kaiser Permanente
10.2016 - Current
Member Relations Coordinator
Kaiser Permanente
10.2016 - Current
Dental Member Assistant
Kaiser Permanente
10.2016 - Current
Human Resource Management Certification - undefined
University of Phoenix
Associate of Arts - Business Fundamentals
University of Phoenix
Bachelor of Science - Business
University of Phoenix