Holly Anderson
Huntsville,Alabama
Summary
I am a hard worker. I am a mother of two boys. I believe in working hard. I am a person who shows up and is a team player.
I believe in respect and always being honest and having good values.
Overview
12
12
years of professional experience
Work History
Paint Sales Associate
Home Depot
Jasper, AL
10.2021 - 01.2022
- Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
- Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
- Maintained stock shelves by fronting, facing and straightening products throughout shift.
Cashier
Big A Gas Station
Huntsville, AL
01.2019 - 08.2021
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked flexible schedule and extra shifts to meet business needs.
- Completed inventory counts and ordered merchandise.
Night Auditor
Kings Inn Hotel
Huntsville, AL
01.2018 - 03.2021
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Input financial data and produced reports using [Software].
Assistant Store Manager
Wendys
Foley, AL
01.2014 - 01.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Analyzed and interpreted store trends to facilitate planning.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Education
High School Diploma -
Virgil Grissom High School
Huntsville, AL06.1996
Skills
- Loss Prevention
- Item Ticketing and Pricing
- POS Software
- Merchandising and Display
- Adaptable and Flexible
- Security Practices
- Flexible Hours
- Computer Proficiency and Microsoft Office
- Product Knowledge
- Strong Communication and Interpersonal Skills
- Payment Processing
- Energy and Physical Stamina
- Exceeding Customer Expectations
- Brand Promotion
- Ability to Lift 40 pounds
- Returns and Exchanges
- Attention to Detail
- Available Nights, Weekends and Holidays
- Inventory Management
- Safety and Cleanliness Standards
- Excellent Written and Verbal Communication
- Merchandise Receiving and Handling
- Customer Service
- Store Policies and Procedures
- Engaging with Diverse Customers
- Reliable and Responsible
- Store Organization
- Team Supervision
- Dressing Room Assistance
- Honest and Ethical
- Friendly and Helpful
- Money Transfer Systems
- Register Opening and Closing
- Positive Customer Engagement
- Customer Needs Assessment
- Goal-Driven
- Relationship Building
- Speech Clarity
- Decision Making
- Documentation and Reporting
- Special Orders
- Team Cooperation
- Staff Support
- Detail-Oriented
- Creative Thinking
- Guest Services
- Time Management
- Retail Merchandising
- Basic Mathematics
- Store Opening and Closing
- Inquiry Response
- Team Leadership
- Customer Assistance
- Cash Handling
- Verbal and Written Communication
Timeline
Paint Sales Associate
Home Depot
10.2021 - 01.2022
Cashier
Big A Gas Station
01.2019 - 08.2021
Night Auditor
Kings Inn Hotel
01.2018 - 03.2021
Assistant Store Manager
Wendys
01.2014 - 01.2020
High School Diploma -
Virgil Grissom High School