Holly Bailey
Greeneville,TN
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. I have had several years of experience in banking, dealing with customer service and banking questions, and also with counting and handling money. I have worked in the coffee industry for a few years where I was able to make a variety of coffee beverages and also work with the public. Also, I have had experience in the legal department for a medical collections agency.
Overview
18
18
years of professional experience
Work History
Store Manager
The Ark Ministries and Thrift Store
Greeneville, TN
01.2020 - Current
- Handled receiving of donations and items brought into the store.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
Barista
Creamy Cup
Greeneville, TN
09.2017 - 01.2020
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Call Center Representative
Green Bank
Greeneville, TN
06.2011 - 10.2016
- Answered customer calls pertaining to bank accounts, such as account balances, and so forth.
- Answered online banking questions and helped with troubleshooting
- Answered calls regarding debit cards
- Performed other banking tasks as needed like sending out mailouts for various departments
Legal Department
Medical Collections of the Tri Cities
Kingsport, TN
02.2007 - 12.2010
- Filled out judgements for court dates
- Handled the scheduling of court date
- Worked along side the attorney for office matters
- Filled out levies and garnishments
- Answered customer service calls
- Notated customer accounts
Education
High School Diploma -
Chuckey Doak High School
Afton, TN05-1996
Skills
- Great customer services skills
- Great and handling tasks and getting the job done
- Quick learning when given a job to do
- Great at counting money
- Love being around people
- Fast learner when taught how to use a specific computer program
Timeline
Store Manager
The Ark Ministries and Thrift Store
01.2020 - Current
Barista
Creamy Cup
09.2017 - 01.2020
Call Center Representative
Green Bank
06.2011 - 10.2016
Legal Department
Medical Collections of the Tri Cities
02.2007 - 12.2010
High School Diploma -
Chuckey Doak High School
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