Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sadie Gosnell

Greeneville,TN

Summary

Compassionate Case Manager experienced in behavioral health environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Case Manager

Frontier Health
02.2025 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.

Receptionist

Dogwood Medicine and Infectious Disease
08.2023 - 02.2025
  • Completed claims for patients with insurance companies
  • Referred patients to medical services as needed
  • Performed billing functions
  • Communicated professionally
  • Scheduled patients as needed; Correlated appointment times with NetTrans and EMS as needed

Intern, Director of Quality and Risk Management

Encompass Health Rehabilitation Hospital
09.2024 - 12.2024
  • Conducted data analysis to support quality and risk management initiatives
  • Shadowed professionals across various departments like case management, HR, administration, etc. to gain multidisciplinary experience
  • Participated in an interview for CNO and assisted with hiring processes
  • Developed and organized WITH (What's Important To Health) books for patient care
  • INTERNSHIP

Cashier

Hobby Lobby
08.2021 - 05.2022
  • Anticipated customer needs and provided them with a high-quality service while upholding brand standards and values to ensure customer satisfaction
  • Handled system transactions including cash, credit, check, exchanges, refunds, and returns to ensure seamless and accurate cash flow
  • Maintained clean and organized inventory

Receptionist

Silver Angels Home Care
11.2020 - 07.2021
  • Greeted students; managed the front office; performed clerical duties including filing and copying; ensured building was unlocked at beginning of shift and secured and closed after shift

Education

Bachelor of Science - Health Administration, Business Management

East Tennessee State University
Johnson City, Tennessee
12.2024

Skills

  • Medical Terminology
  • Microsoft Programs
  • EClinicalWorks Software
  • Epic EMR Software
  • CPR Certified
  • Problem-Solving
  • Billing
  • Six Sigma Certificate
  • Mental Health First Aid Certificate
  • Problem-Solving
  • Care Coordination
  • Community Resources
  • Emotional Awareness

Certification

  • CPR Training - March 2025
  • Six Sigma - November 2024

Timeline

Case Manager

Frontier Health
02.2025 - Current

Intern, Director of Quality and Risk Management

Encompass Health Rehabilitation Hospital
09.2024 - 12.2024

Receptionist

Dogwood Medicine and Infectious Disease
08.2023 - 02.2025

Cashier

Hobby Lobby
08.2021 - 05.2022

Receptionist

Silver Angels Home Care
11.2020 - 07.2021

Bachelor of Science - Health Administration, Business Management

East Tennessee State University

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