Carrie Robyn Ysasi
Wichita Falls,TX
Summary
Experienced management professional with a strong work ethic and a focus on daily planning and operations. Skilled in staffing, training, and development. Knowledgeable Medical Assistant with a proven track record of managing complex caseloads and providing comprehensive support to diverse client populations. Able to assess client needs and create customized action plans that lead to positive results. Possesses excellent communication and problem-solving abilities in high-pressure settings.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Case Manager
Daybreak Community Services
05.2023 - 09.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Medical Assistant
OSTC ORTHOPAEDIC ASSOCIATES? LLP
01.2022 - 03.2023
- Authorize MRI, EMG, CT, Arthrograms
- Send out referrals
- Schedule appointments
- Fit for braces
- Answers all messages from patients
- Solve problems that arise
- Call all refills in
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Owner of Business
Dust Angels LTD
11.1999 - 03.2018
- Dedicated, hardworking management professional with extensive daily planning and operations experience
- Skilled in staffing training and development
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
Education
High school diploma -
Rider High School
Wichita Falls, TX06.1990
Skills
- Peachtree Accounting
- Employee Evaluation
- Conflict Management
- Budgeting
- Management
- Strategic Planning
- Payroll
- Business Owner
- Administrative Experience
- Human Resources
- Customer service
- Accounts payable
- Communication skills
- Time management
- Data entry
- Microsoft Word
- Documentation review
- Sales
- Windows
- Financial Report Writing
- Microsoft Outlook
- Team Management
- Quality Assurance
- Event Planning
- General Ledger Accounting
- General Ledger Reconciliation
- Bank Reconciliation
- Leadership
- Process improvement
- Business development
- Profit & loss
- Intake
- Patient service
- ICD coding
- Medical terminology
- Patient care
- Order entry
- Front desk
- Epic
- EMR systems
- Medical coding
- ICD-10
- Vital signs
- Computer skills
- POS
- Supervising experience
- Quality assurance
- Clinic
- Basic math
- Medical records
- HIPAA
- Typing
- Writing skills
- Organizational skills
- Analysis skills
- Insurance verification
- Appointment scheduling
- Computer operation
- Medical receptionist
- Microsoft Excel
- Cash handling
- Retail sales
- Medical billing
- Bookkeeping
- Clerical experience
- Medical administrative support
- Medical office experience
Certification
- Driver's License
- CPR Certification
Additional Information
Business operations expertise, Service oriented, Inventory control and record keeping, Staff scheduling, Passion for customer satisfaction, Conflict resolution techniques
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
Administrative assistant/receptionist, Completed, 05/21, Using basic scheduling and organizational skills in an office setting
Timeline
Case Manager
Daybreak Community Services
05.2023 - 09.2024
Medical Assistant
OSTC ORTHOPAEDIC ASSOCIATES? LLP
01.2022 - 03.2023
Owner of Business
Dust Angels LTD
11.1999 - 03.2018
- Driver's License
- CPR Certification
High school diploma -
Rider High School
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