Janet Jayne
Mount Vernon,ME
Summary
Dynamic Case Manager with extensive experience at Cencora, excelling in patient care and practice management. Proven leadership in overseeing clinical operations and enhancing team performance. Skilled in EMR systems and conflict management, driving process improvements to elevate service quality and operational efficiency. Committed to delivering exceptional customer support and fostering positive patient experiences.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Case Manager
Cencora
01.2023 - Current
- Provide customer support to patients, medical offices, and specialty pharmacies.
- Intake and reports adverse events and product technical complaints
- Welcome Calls
- Prior Authorization/Appeal assistance
- Triage prescriptions to Specialty Pharmacies
- Obtain missing information
- Obtain documentation required for Benefit Verifications
- Determine eligibility for assistance programs
- Create Copay Cards
Registered Medical Assistant
HealthReach Community Health Centers
Belgrade, ME
07.2022 - 01.2023
- Perform all clinical aspects required for a medical assistant.
- Educated patients about health maintenance activities such as diet modification, exercise programs, smoking cessation advice.
- Performed patient assessments, including vital signs and medical history documentation.
Medical Assistant Supervisor
Lincoln Tech
Shelton, CT
06.2021 - 04.2022
- Oversee the Medical Assistant program and the instructors.
- Able to cover for instructors when needed.
- Accurately order supplies, lead monthly team meetings, go out to the community to make them aware of educational opportunities offered.
Practice Development Manager
Westport Urgent Care
Westport
07.2020 - 06.2021
- Company Overview: Practice Development Manager at Med Excel
- Highly organized and efficient
- Works well independently and on a team to solve problems.
- Serves as a positive and enthusiastic team player.
- Manages a staff compiled of Medical Assistants, Physicians, and receptionists in a calm yet efficient manner.
- Effortlessly performs all aspects of the hiring cycle including but not limited to reviews, termination, motivating discussions to help guide employees.
- All aspects of payroll management to ensure a seamless process for all employees.
- Greet, meet, and negotiate with all vendors to ensure cost effective supply orders are both quality products and delivered in a timely basis to guarantee we never run out of product.
- Provide monthly operational review of all facets of the facility including but not limited to wages, staffing needs, patient count, online reviews of the center, provide constructive suggestions to generate more area referrals.
- Member of the Westport Chamber of Commerce and participate in monthly zoom meetings to collaborate with area businesses and potential patients.
- Currently a registered medical assistant which affords me the opportunity to help where needed and also provides me the knowledge to know all aspects of the office.
- Practice Development Manager at Med Excel
Practice Manager/Medical Assistant
Dr Thomas A. Rago
02.2012 - 07.2020
- Skillfully administered the facility's finances through effective budget control strategies and expense monitoring.
- Cross-trained as Medical Assistant for approximately 60-70 patients daily as well as provided supervisory support for staff including hiring, mentoring, and retaining staff.
- Performed all aspects of Assisting including suture removal, preparing for cortisone injection set-up, x-rays, registering patients, scheduling surgery and pre-operative paperwork including management of the surgical schedule in coordination with the surgical center.
Education
Associate of Science - Medical Assistant
Briarwood College
Southington, CT06.1981
Skills
- Responsive to new challenges
- Strong organizational skills
- Analytical problem solving
- Proficient time management
- Clinical operations oversight
- EMR Systems
- Patient Care
- Practice Management
- Management
- Medical Records
- Insurance Verification
- Leadership
- Budgeting
- Computer literacy
- Negotiation
- Medical Scheduling
- Medical Office Experience
- Employee Orientation
- Customer service
- Microsoft Office
- Supervising experience
- Administrative experience
- EClinicalWorks
- Process improvement
- Medical collection
- HIPAA
- Medical Terminology
- Conflict management
- Experience Administering Injections
- Medical Billing
- Anatomy Knowledge
- Clerical Experience
- Vital Signs
- Analysis skills
- Medical office management
- Communication skills
- Microsoft Word
- Office manager experience
- Organizational skills
- Basic life support
- Intake
- Patient service
- Medication administration
- ICD coding
- Physiology knowledge
Personal Information
Authorized To Work: US
Certification
- Certified Medical Assistant
Timeline
Case Manager
Cencora
01.2023 - Current
Registered Medical Assistant
HealthReach Community Health Centers
07.2022 - 01.2023
Medical Assistant Supervisor
Lincoln Tech
06.2021 - 04.2022
Practice Development Manager
Westport Urgent Care
07.2020 - 06.2021
Practice Manager/Medical Assistant
Dr Thomas A. Rago
02.2012 - 07.2020
Associate of Science - Medical Assistant
Briarwood College
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