Holly Blaser
Albertville,MN
Summary
Dedicated to achieving a harmonious balance between business goals and individual/team needs. Thrives in fun and organized environments as a problem solver, contributing to overall organizational success. Unwavering commitment to positivity and personal growth drives continuous pursuit of new development opportunities.
Overview
11
11
years of professional experience
Work History
Utility Billing Clerk
City of Otsego
06.2024 - Current
- Assisted customers with setting up payment plans or extensions, minimizing delinquent accounts and improving revenue collection.
- Maintained updated customer account information, providing accurate billing statements and addressing inquiries promptly.
- Increased efficiency in utility billing processes by implementing new software and data entry methods.
- Managed sensitive client information with discretion while maintaining strict confidentiality protocols as required by law.
Office Manager
Plumb Right Corp.
04.2014 - 06.2024
- I wear many hats
- I run the accounting department, I schedule service calls, apply for city permits and schedule city inspections
- I also renew our city and state licensing every year and follow up with current and new customers through written correspondence and many more tasks.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Receptionist
Cfmoto Powersports
08.2013 - 04.2014
- I was the first point of contact when you opened the doors to the business
- I answered general questions, prepared conference rooms for meetings, answered the phones and hosted guests
- I also assisted creating sales, product and financial reports for meetings.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Bachelor of Science - Communication & Sociology
University of Minnesota-Twin Cities
Certification in Applied Business -
University of Minnesota-Twin Cities
ASSOCIATE IN ARTS -
ANOKA RAMSEY COMMUNITY COLLEGE
Skills
- Budget Reporting & Management
- Payment Processing
- ADP Payroll
- QuickBooks software experience
- Service Titan software
- Product Development
- Microsoft Project
- Strong written communication skills
- Customer service skills
- Software Navigation
- Marketing experience
- Teamwork orientation
Accomplishments
After high school I went onto Anoka Ramsey Community College at the Coon Rapids campus where I completed the MNtransfer program and ended up being able to obtain my Associate in Arts degree. I then transferred to the University of Minnesota-Twin Cities campus where I double majored in Communications and Sociology. I obtained my B.S. degree in both fields of study. I also have a business certification from the College of Professional Studies at the U in Applied Business. I studied product development as a hobby and received my design patent. I am a life-long learner and I have a real passion for helping people.
State
MN
Zip
55301
City
Albertville
Design Patent
I have a design patent for a waterproof purse cover. I call it the 'Purse Pal'. You can find me on google patents: USD846283S1
Timeline
Utility Billing Clerk
City of Otsego
06.2024 - Current
Office Manager
Plumb Right Corp.
04.2014 - 06.2024
Receptionist
Cfmoto Powersports
08.2013 - 04.2014
Bachelor of Science - Communication & Sociology
University of Minnesota-Twin Cities
Certification in Applied Business -
University of Minnesota-Twin Cities
ASSOCIATE IN ARTS -
ANOKA RAMSEY COMMUNITY COLLEGE
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