Holly Brown
Watertown,USA
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
10
10
years of professional experience
Work History
General Manager (GM)
Mountain West Wendy's
04.2024 - Current
- Maintain appropriate levels of staffing by recruiting, interviewing, selecting and onboarding crew members as well as maximizing crew member retention.
- Ensure utilization of all company training programs create an efficient, friendly staff.
- Develop talent to promote and fill management positions internally.
- Manage the performance of all restaurant staff.
- Maximize restaurant profit by ensuring the team utilizes all systems for food, labor and cash management.
- Be a role model of excellent customer service.
- Monitor/post customer feedback results and review with the team to improve the customer experience.
- Maintain food safety and sanitation standards at all times.
- Grow restaurant sales through exceptional operations and community involvement.
- Review restaurant P&L and create plans for improvement.
BOH Manager/General Manager
Harry's Bar and Grill
02.2021 - 04.2024
- Optimized inventory management for reduced food waste and cost savings.
- Trained new staff members on proper kitchen techniques, leading to increased productivity and workplace safety.
- Oversaw menu development, incorporating seasonal ingredients for diverse culinary offerings.
Business Owner
Orion Workforce Surety
01.2016 - 06.2022
- Drug and Alcohol testing, DNA testing, Random pools, marketing, finances, contracts
- Established strong customer relationships through excellent communication and attentive service.
- Collaborated with companies alike to help achieve safe work environments, continued education of the workplace safety policies, and current random pool status.
Business Owner
FreeStar Healthcare Staffing
11.2014 - 10.2021
- Skilled nursing supplemental staff, managed 100+ travel employees, marketing, credentialing, contracts, finances, payroll, HR
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality services offered.
Education
College - Communications
Walden University
Minneapolis, MN03.2025
High school diploma - Basic
Watertown Senior High School
Watertown, SD05.2002
Skills
- Strategic Marketing
- Office Software Proficiency
- Human Resource Management
- Strategic Procurement
- Proficient Typing Skills
- Project Coordination
- Accurate Ledger Maintenance
- Office Operations Oversight
- Digital Marketing Strategy
- Food Service Management
- Talent Acquisition
- Public relations
- Operational Efficiency Management
- Market Research
- Expense Management
- Business development
- Account Management
- Management
- Business Management
- Conflict Management
- Event Planning
- Cost Analysis
- Accurate Payroll Administration
Awards
Chairman's Award, 09/01/19, I was named 'best entrepreneur' in Watertown, SD in 2019 and received the chairman's award from the Chamber of Commerce.
Timeline
General Manager (GM)
Mountain West Wendy's
04.2024 - Current
BOH Manager/General Manager
Harry's Bar and Grill
02.2021 - 04.2024
Business Owner
Orion Workforce Surety
01.2016 - 06.2022
Business Owner
FreeStar Healthcare Staffing
11.2014 - 10.2021
High school diploma - Basic
Watertown Senior High School
College - Communications
Walden University
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