Holly Brown
East Texas Professional Credit Union
Longview,TX
15
years of professional experience
Result-driven Job Title with strong background in customer service, financial planning and sales. Agile with excellent communication and analytical skills and in-depth understanding of financial products and services.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Financial Service Representative
2 Years 5 Months- Analyzed member financial needs to provide tailored product recommendations.
- Coordinated loan processing and documentation to ensure compliance with regulations.
- Assisted members with account inquiries, resolving issues efficiently and accurately.
- Educated members on credit union services, enhancing overall member engagement.
- Collaborated with team members to enhance service delivery and customer satisfaction initiatives.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
Massage Therapist
14 Years 1 Month- Delivered personalized massage therapies based on client assessments and individual needs.
- Utilized various techniques, including Swedish, deep tissue, and trigger point therapy to enhance client satisfaction.
- Maintained accurate client records and treatment plans to ensure continuity of care.
- Educated clients on self-care practices and wellness strategies to support overall health goals.
- Mentored junior therapists in advanced techniques and customer service best practices.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided clear, concise instructions to clients to prepare for massage services.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
Shift Supervisor
11 Years 6 Months- Supervised daily operations, ensuring compliance with quality and service standards.
- Trained and mentored team members on customer service best practices and product knowledge.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Maintained a clean and organized store environment, adhering to health and safety regulations.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Education
High School Diploma
Skills
Know your customer
Cash flow management
Customer relationship building
Customer relationship management
Relationship management
Teamwork and collaboration
Customer service
Problem-solving
Timeline
Financial Service Representative
East Texas Professional Credit Union
11.2020 - 04.2023Read More
Massage Therapist
Massage by Holly Brown
06.2008 - 07.2022Read More
Shift Supervisor
Starbucks
04.2008 - 10.2019Read More
Hughes Springs ISD
High School Diploma
Read More