I love reading adventure/drama/romance novels I love spending time outdoors, nature is best in solitude I love animals and hope one day to meet a bear I love playing disc golf and spending time with my kids
Rita Williams
Ruidoso
Summary
Accomplished my 3rd year of schooling in the business field. I have strong experience in customer service, money management and work ethic skills in which I would like to continue applying myself. I do plan on getting my Associates Degree next year, 2027, and hopefully work in an office where I can excel in everything learned and work with a growing company.
Overview
4
4
years of professional experience
Work History
Financial Service Representative
World Finance Tax and Loan Services
Ruidoso, NM
05.2026 - 07.2026
- Provided customer service by assisting clients with loan applications and tax preparation inquiries.
- Processed financial documents using internal software to ensure compliance with regulatory standards.
- Maintained accurate records of transactions to support audit readiness and financial reporting.
- Resolved client issues promptly, ensuring high levels of satisfaction and retention rates.
- Adapted quickly to new software systems, improving task execution speed and accuracy.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Developed strong relationships with clients, leading to consistent referrals and a growing client base.
- Implemented risk management strategies to minimize potential losses in volatile market conditions.
- Provided exceptional customer service, consistently resolving complex issues promptly and effectively.
- Increased client satisfaction by providing comprehensive financial advice and personalized investment strategies.
Carhop/Manager on Duty
Sonic Drive in
Ruidoso, NM
05.2025 - 03.2026
- Delivered food orders to customers with accuracy and efficiency.
- Maintained cleanliness of work area and food preparation equipment.
- Collaborated with team members to ensure timely service during peak hours.
- Assisted in training new staff on operational procedures and safety standards.
- Engaged with customers to enhance dining experience and resolve inquiries.
- Adapted quickly to fast-paced environment while prioritizing tasks effectively.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Operated headset communication system to take orders quickly and accurately from customers.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
- Increased customer satisfaction by providing prompt and friendly service.
- Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
- Enhanced sales by upselling menu items and promoting daily specials.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Collaborated with team members to provide exceptional customer experiences.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Improved efficiency by restocking supplies during downtime periods between orders.
- Assisted in the training of new carhops, sharing best practices for success in the role.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Ensured order accuracy, double-checking each order before delivering to customers.
- Provided top-notch service while adhering to all health codes and regulations.
Cashier
Albertsons Market
Ruidoso, NM
06.2022 - 01.2025
- Assisted customers with product inquiries and store navigation.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring balanced registers at shift end.
- Trained new employees on checkout procedures and customer service standards.
- Implemented strategies to enhance checkout speed and reduce wait times.
- Resolved customer complaints effectively, promoting positive shopping experiences.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Associate of Arts - Business
Enmu
Ruidoso, NM03-2027
High School Diploma -
Samuel Clemens High
Schertz, TX05-2001
Skills
- Know your customer
- Cash flow management
- Cash handling
- Cash management
- Customer relationship management
- Loan applications
- Account maintenance
- Relationship management
- Financial services
- Sales goals
- Teamwork
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Attention to detail
- Multitasking
- Reliability
- Problem-solving abilities
- Excellent communication
- Critical thinking
- Active listening
- Effective communication
- Decision-making
- Verbal and written communication
- Relationship building
- Microsoft Excel
- Sales skills
- Self motivation
- Client relations
- Interpersonal skills
- Conflict resolution
- Professionalism
- Customer complaint resolution
- Client confidentiality
- Client engagement
- Time management abilities
- Customer referrals
Accomplishments
Honor society in 2023-2024 at ENMU-ruidoso.
Interests
Timeline
Financial Service Representative
World Finance Tax and Loan Services
05.2026 - 07.2026
Carhop/Manager on Duty
Sonic Drive in
05.2025 - 03.2026
Cashier
Albertsons Market
06.2022 - 01.2025
Associate of Arts - Business
Enmu
High School Diploma -
Samuel Clemens High