Holly Burgin
Senior Specialist Title and Registration
Springfield,MO
Summary
Dynamic Senior Specialist from Carvana with a proven track record in driving change and enhancing operations through quality assurance and root cause analysis. Excelled in building relationships and fostering team collaboration, significantly improving operational efficiency. Skilled in multitasking and adaptability, consistently achieving ambitious goals.
Overview
25
25
years of professional experience
Work History
Senior Specialist- Title and Registration
Carvana
09.2021 - Current
- Supported department leadership in implementing new policies, procedures and controls.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Followed all company policies and procedures to deliver quality work.
- Cultivated positive relationships with vendors to deliver timely and cost-effective completion of vehicle registration.
- Devised and implemented processes and procedures to streamline operations.
- Accomplished multiple tasks within established timeframes.
Family Caregiver
Empower Ablities
09.2018 - 09.2021
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Scheduled daily and weekly care hours for client caseload.
- Transported clients to and from medical appointments with safety and efficiency.
Vacation Guide
Wyndham Vacation Ownership
07.2013 - 09.2018
- Built personal relationships with guests to promote positive experiences.
- Responded to customer requests for products, services, and company information.
- Cross-trained and provided backup support for organizational leadership.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Education
No Degree - Accounting And Business Management
Missouri State University
Springfield, MOHigh School Diploma -
Parkview High School
Springfield, MO05.1999
Skills
- Root Cause Analysis
- Resource Allocation
- Quality Assurance
- Supply Management
- Customer Relations
- Management collaboration
- Documentation Management
- Decision-Making
- Relationship Building
- Adaptability and Flexibility
- Multitasking
- Team Collaboration
Timeline
Senior Specialist- Title and Registration
Carvana
09.2021 - Current
Family Caregiver
Empower Ablities
09.2018 - 09.2021
Vacation Guide
Wyndham Vacation Ownership
07.2013 - 09.2018
No Degree - Accounting And Business Management
Missouri State University
High School Diploma -
Parkview High School
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