Holly Chapman
Pottsville,PA
Summary
Dedicated Adult Probation Aide at Schuylkill County Adult Probation, skilled in relationship building and clear communication. Successfully established trust with defendants, enhancing their mental well-being through empathetic support. Demonstrated exceptional attention to detail in document preparation and maintained accurate records, ensuring efficient office operations and compliance with court requirements.
Overview
20
20
years of professional experience
Work History
Adult Probation Aide
Schuylkill County Adult Probation
02.2006 - Current
- Offered caring companionship and emotional support.
- Established trusting relationships with defendants through consistent reliability and genuine empathy towards their unique situations.
- Supported defendants mental well-being by engaging in meaningful conversations and offering emotional support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated and scheduled meetings and appointments.
- Coordinated defendant's court ordered requirements.
- Scanned and maintained files with appropriate records.
Education
Bachelor of Science - Criminal Justice
Alvernia University
Reading, PA06-2004
Skills
- Time management
- Patient
- Attention to detail
- Reliability and punctuality
- Problem-solving
- Relationship building
- Scheduling appointments
- Clear communication
- Active listening
- Document filing
- Record keeping
- Email correspondence
- Professional phone etiquette
Timeline
Adult Probation Aide
Schuylkill County Adult Probation
02.2006 - Current
Bachelor of Science - Criminal Justice
Alvernia University
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