Holly Clevenger
Largo,FL
Summary
Motivated professional with extensive experience in driving team performance and achieving customer service targets. Proven track record of aligning business objectives with operational efficiency. Strong leadership skills complemented by effective planning and organizational capabilities. Committed to enhancing productivity through collaboration and process optimization.
Overview
3
3
years of professional experience
Work History
DEF Manager Consumer Affairs
Duke Energy
Clearwater , FL
07.2022 - Current
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with regulatory requirements and industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Provided leadership during times of organizational change or crisis situations.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted performance reviews for team members.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Monitored staff performance and addressed issues.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Education
High School Diploma -
Avon High School
Avon Indiana05-1988
Skills
- Customer relationship management
- Performance evaluation
- Employee onboarding
- Action planning
- Compliance management
- Conflict resolution
- Quality assurance
- Team leadership
- Employee development
- Effective communication
- Workflow management
- Work prioritization
- Staff supervision
- New hire training
- Decision-making
Duke Energy 32 year Career History
- Customer Service Representative Plainfield Indiana 1993-2003
- DCC Line Crew Administrator DEI 2003-2004
- DCC Trouble Call Coordinator DEI 2004-2007
- Technical Shift Lead DEI 2007-2013 (Assigned to Project work during time as Shift Lead).
- Customer Contact Supervisor DEI 2013-2015
- Supervisor Customer Care DEF Clearwater 2015-2018
- Manager Customer Care Operations DEF Clearwater 2018-2022
- DEF Consumer Affairs Manager DEF 2022- Present
References
References available upon request.
Timeline
DEF Manager Consumer Affairs
Duke Energy
07.2022 - Current
High School Diploma -
Avon High School
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