Holly E. Cope
Atlanta,GA
Summary
Professional with extensive skills and expertise in Ophthalmic Surgery.
Experience includes working hands-on assisting surgeons, as well as employee training/development, management, and materials management. Proven history of fostering strong client relationships, focused teamwork and delivering solutions to address the individual needs of each account.
Overview
2027
2027
years of professional experience
Work History
Recovery Technician
Georgia Eye Bank
10.2016 - Current
- Certified Eye Bank Tissue Recovery Technician: Procurement specialist in the surgical removal & preservation of ocular tissue for transplant and research purposes.
- Certified Trainer for Recovery Technician Department: Facilitate training of new hires on safety protocols, operational procedures and documentation practices. Conducting didactic training of surgical techniques and practices utilized in ocular tissue procurement.
Consultant
Alcon Laboratories Inc. Research & Development
Irvine, CA
09.2023 - 03.2025
- Member of a small Nurse Advisory Council, which collaborated with the engineers to enhance current technology, develop future technology, and associated software programs to enhance user capability and functionality
- Collected data to present trends and recommendations to developers, driving informed discussions and collaborative solutions.
- Collaborated every week to refine software/technology during beta testing (conducted on-site at Atlanta Eye Surgery Center)
- NAC Member whom additionally held a position on the Femtosecond Laser Advisory Board alongside surgeons from all over the country.
Lead Surgical Technologist, Owner
Ophthalmology Surgical Specialists, LLC
Atlanta, GA
06.2023 - Current
- Assisted surgeons by anticipating needs during procedures, leading to increased efficiency and reduced procedure times.
- Trained new staff members on best practices and equipment usage to enhance team performance and patient outcomes. Trained new technologists on ophthalmic procedures, instrumentation & implants utilized across cataract surgery, glaucoma surgery and corneal implantation.
- Supervised surgical team during ophthalmic procedures, ensuring adherence to protocols and patient safety standards.
- Coordinated instrument preparation and sterilization processes for efficient workflow in the operating room.
- Materials Management: Collaborated with reps from various companies to ensure all necessary supplies were stocked and readily available. Coordinated to bring in new technology for the surgeons to implement into their care programs.
- Responsible for the maintenance & utilization of advanced technology in the OR (ORA, Ngenuity, microscopes, phaco machines). Coordinated with respective parties at Alcon to mitigate any issues.
Femto Laser Technician, Surgical Tech
Thomas Eye Group
11.2018 - 07.2021
- Operated the femotosecond laser assisting 9 cataract surgeons.
- Assisted in patient preparation and education regarding laser treatments and post-operative care.
- Collaborated with ophthalmologists to optimize treatment plans based on individual patient needs.
- Coordination & flow management of surgical patient volume.
- Maintained accurate records of procedures performed and patient interactions for quality assurance.
- Monitored equipment performance, ensuring compliance with safety protocols and operational standards.
- Trained new technicians on laser operation and safety protocols to promote a safe working environment and optimize patient outcomes
Certified Surgical Technologist (Contractor)
HHC Medical
Atlanta, GA
04.2016 - 05.2017
- CST providing support to ophthalmology operating facilities in a variety of capacities such as case assistance to surgeon, flow/room turnover, instrumentation processing, LenSx laser procedure assistance
- Training of staff members in ophthalmic procedures, techniques and instrumentation
Recruiter; Sales & Account Manager
Kudzu Medical & Kudzu Staffing
Greenville, SC
07.2015 - 04.2016
- Established medical division in the Charleston market: responsible for all office start up duties.
- Operations management Lowcountry territory: Account development, recruitment, supervision of accounts & active employees, AR tracking & analysis, and employee records management.
- Increased market present through strategized targeting of businesses in need of assistance with staffing, amplified brand awareness, and offering tailored services to meet specific needs of accounts.
- Recruitment Networking: Identification and utilization of existing resources within region to provide a varietal stream of professionals to increase recruiting timelines and overall efficiency.
- Cultivated a recruitment pool of credentialed professionals to ensure customer requests could be fulfilled in a timely manner with employees of the quality that was requested.
- Oversaw operations of accounts, including recruitment, pre-employment screening (interviews, proficiency testing, & credentialing) and placement of employees.
- Active Employee Management: Collaborated with site supervisors to ensure satisfaction with assigned personnel; weekly collection & reporting of hours for payroll administration; performance audits, issue mitigation, and miscellaneous other duties.
Account Manager
Accusite Surgical Services
Gainesville, GA
03.2013 - 07.2015
- Principal of surgical ophthalmology team responsible for employees and management of an extensive inventory including equipment, instrument sets, surgical packs, implants, and miscellaneous supplies.
- Developed and maintained strong relationships with key stakeholders to drive account growth.
- Streamlined the operations of doctors’ surgical days, managing the operations of two operating rooms by coordinating with various hospital departments by utilizing exceptional communication and problem solving proficiencies.
- Exhibited superior organizational and multitasking abilities in daily responsibilities of interviewing patients and preparing them for surgery, tracking progress to coordinate staff, circumventing issues, maintaining equipment, and advising surgeon on options when facing complex cases.
- Prepared detailed records of surgical days for management and company records of operations.
- Training of new hires joining surgical teams in our instrumentation, technology and implants
Sales Representative
Complete Eyecare Solutions
2013 - 07.2015
- Developed and maintained long-term relationships with customers to allow practices to enhance their clinical, surgical and financial outcomes by developing sub-specialties.
- Managed account inventories, encouraging orders and troubleshooting issues to ensure success and increase profitability. In-service presentations to educate staff on product features & clinical benefits.
- Oasis Medical: NC territory generated $449,070 per year/SC $110,050 per year. Average 36 new accounts. Eyecoe: Generated average $17,536 for yearly sales cycle; Average 20 new accounts.
- (Division of Accusite Surgical)
Office Manager
Cope Equipment Company
Apex, NC
06.2011 - 02.2013
- General Administration: Management of corporate records, payroll administration, customer and financial accounts (AR/AP).
- Streamlined operations to maximize efficiency through analysis and restructuring procedures to reduce costs by 10%.
- Increased collections revenue by implementing alleviation plans and negotiating payments.
Sales & Account Manager
Poseidon Group
Atlanta, Georgia
03.2010 - 06.2011
- Medical software sales and clinical management: Emergency Department and Urgent Care EHR Information Systems.
- Generation, conversion and implementation of potential clients to further develop the customer base of the ED product and establish the UC SaaS product.
- Generated & Managed 9 accounts across NC, Virginia, Colorado, Alabama and Florida with direct revenue of $750,000 annually.
- Amplified account success by conducting onsite training, continuous user/product support and clinical management for life of the account to continually increase revenue accrued for our company.
- Acquired and adapted end user feedback to optimize efficiency in a clinical setting; working with engineers to improve the software for functional use.
- Collaborated to develop real time eligibility checks and claims management system within the UC product; concurrently worked with and maintained strong relationship with clearinghouse where eligibility and claims messages originated.
- Miscellaneous: Trade Show Representation; Brand Development; Generation User Reference Manual. Onsite Training.
Education
Associate of Science in Surgical Technology -
Miller Motte College
Cary, NC01-2012
Bachelor of Science in Biology - Biology, Minor in Psychology
University of South Carolina
Columbia, SC01-2009
Skills
- Analytical & Detail Orientated
- Customer Relationship Building
- Strategic Planning & Execution
- Optimization Operational Flow & Efficiency
- Specialized in Laser Cataract Surgery, including certifications on LenSx & Catalys systems
- Experienced Team Lead
- New Hire Training & Development
- Staff Coordination & Management
- Materials Management
Community Service
- Juvenile Diabetes Research Foundation, Volunteer & Fundraising; Team Captain, 1996, Present
- Comfort Zone Camp, Camp Counselor & Fundraising, 2012, Present
Timeline
Consultant
Alcon Laboratories Inc. Research & Development
09.2023 - 03.2025
Lead Surgical Technologist, Owner
Ophthalmology Surgical Specialists, LLC
06.2023 - Current
Femto Laser Technician, Surgical Tech
Thomas Eye Group
11.2018 - 07.2021
Recovery Technician
Georgia Eye Bank
10.2016 - Current
Certified Surgical Technologist (Contractor)
HHC Medical
04.2016 - 05.2017
Recruiter; Sales & Account Manager
Kudzu Medical & Kudzu Staffing
07.2015 - 04.2016
Account Manager
Accusite Surgical Services
03.2013 - 07.2015
Office Manager
Cope Equipment Company
06.2011 - 02.2013
Sales & Account Manager
Poseidon Group
03.2010 - 06.2011
Bachelor of Science in Biology - Biology, Minor in Psychology
University of South Carolina
Sales Representative
Complete Eyecare Solutions
2013 - 07.2015
Associate of Science in Surgical Technology -
Miller Motte College