Holly Cunningham
Lexington
Summary
Dynamic Co-Owner and Office Manager with over 20 years of experience in management and customer service. Successfully managed a five-territory franchise, completing over 10,000 inspections and enhancing operational efficiency through quality control measures. Skilled in payroll, report compilation, and team recruitment. Proven ability to establish partnerships with real estate agents, fostering business growth. Ready to leverage expertise at a forward-thinking company, delivering exceptional results and continuing commitment to customer satisfaction.
Overview
23
23
years of professional experience
Work History
Co-Owner & Office Manager
HomeTeam Inspection Service
Lexington
05.2003 - 06.2024
- Co-owned and operated a five-territory franchise, successfully completing over 10,000 inspections before selling the business in 2024.
- Dedicated 30-35 hours weekly to managing administrative tasks, including filing, data entry, responding to emails and calls, processing payroll, preparing taxes, compiling reports, and overseeing accounts payable and receivable.
- Delivered exceptional customer service, ensuring client satisfaction and retention.
- Cultivated strategic partnerships with real estate agents to stimulate business growth opportunities.
- Instituted quality control measures to enhance inspection accuracy.
- Facilitated the recruitment, hiring, and training processes for new team members.
Master Stylist
Planet Salon & Spa
Lexington
11.2001 - 03.2008
- Performed haircuts, coloring, highlights, lowlights, and blowout styles while working 30-35 hours weekly.
- Enhanced customer satisfaction by educating clients about their services and hair care.
- Promoted and sold retail products tailored to customers' hair textures and styles, ensuring optimal hair health.
- Departed from Planet Salon in 2008 to welcome my daughter.
Education
Licensed Cosmetologist -
Paducah Beauty School
Paducah, United StatesLicensed Instructor of Cosmetology -
Paducah Beauty School
Paducah, KY, United StatesSkills
- Operations management
- Data management
- Customer service
- Multitasking and organization
- Verbal and written communication
- Decision-making
- Employee management
- Staff training/development
- Problem-solving
- Data Entry
- Accounts payable/Receivable
Timeline
Co-Owner & Office Manager
HomeTeam Inspection Service
05.2003 - 06.2024
Master Stylist
Planet Salon & Spa
11.2001 - 03.2008
Licensed Cosmetologist -
Paducah Beauty School
Licensed Instructor of Cosmetology -
Paducah Beauty School