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Holly Degner
Mount Airy,Maryland
Summary
Dynamic and positive professional experienced in client care excellence and administrative coordination and support. Skilled in optimizing schedules and managing project documentation, leading to improved experiences and client engagement. Eager to leverage strong interpersonal communication skills to drive overall success.
Overview
18
18
years of professional experience
Work History
Administrative Project Coordinator
3i International Inspections, Inc.
Woodbine, Maryland
12.2023 - 12.2025
- Collaborated with private gas and oil pipeline inspectors to improve project operations and streamline documentation retrieval.
- Created and revised PowerPoint presentations for multiple inspection divisions to enhance communication.
- Organized project documentation and implemented online record-keeping for nationwide accessibility.
- Maintained comprehensive records of current and prior projects alongside four project managers to improve tracking.
- Developed efficient methods for organizing project files, both online and on-site, streamlining workflow in eastern region.
Office Manager & Scheduling Coordinator
The Pearce Group Home Inspections, LLC
Woodbine, Maryland
01.2019 - 08.2023
- Enhanced client satisfaction by coordinating home inspection services and promptly responding to inquiries from a large base of real estate agents.
- Optimized service delivery by providing detailed information about inspection options to real estate agents, home sellers, and buyers.
- Accurately priced inspections and services by conducting extensive research on homes both on and off the market.
- Managed company calendar for five home inspectors, ensuring efficient scheduling and resource allocation.
- Streamlined company database of clients, services, communications, and inspection information, improving data accessibility.
- Managed all communications and marketing, increased brand visibility and client engagement, growing the client base by 25%.
- Assisted clients consistently by providing support and solutions in a dynamic market.
- Handled sensitive and legal information with discretion, maintained the confidentiality of company documents, financial statements, and all contracts and records.
- Processed payments and contracts, providing accurate records for all clients.
Scheduling Coordinator
Maryland Flood Restoration
Ellicott City, Maryland
01.2017 - 12.2019
- Scheduled inbound calls for emergency water mitigation services, prioritizing response based on location and damage extent.
- Advised home insurance policy clients on water and flood damage, enhancing service plans to align with client needs.
- Informed clients about process, procedure, pricing, insurance policies, and availability, improving transparency and satisfaction.
- Coordinated claims information for insurance representatives and finalized contracts with clients, accelerating claim processing.
- Maintained an hourly calendar for all emergency services and employees, minimizing geographic travel and reducing expenses.
- Maintained extensive photo files of damage for insurance claims, supporting accurate documentation.
- Facilitated empathetic communication with clients and resolved issues quickly, fostering client comfort and satisfaction during emergencies.
Domestic Law Paralegal
Law Office of Harry B. Siegel
Ellicott City, Maryland
01.2008 - 12.2011
- Delivered paralegal services for domestic, workers' compensation, and personal injury cases, ensuring efficient case handling and supporting firm operations.
- Reviewed medical records, prepared medical summaries, participated in conference calls with physicians, and transcribed legal documents.
- Strengthened firm-client relationships through empathetic interactions in meetings and phone calls, fostering trust and maintaining confidentiality.
- Edited and proofread legal documents to verify accuracy, ensuring high-quality deliverables.
- Edited and proofread legal documents to ensure precision and high-quality outputs.
- Fostered trust through empathetic communication while safeguarding client confidentiality.
- Utilized Microsoft Office Suite and performed general office duties to enhance daily operational support.
- Utilized Microsoft Office Suite for various office duties to support daily operations.
Education
Associate of Applied Science - Paralegal Studies
University of Maryland Global Campus
Hyattsville, MD12-2004
Skills
- Google suite proficiency
- Microsoft Office Suite
- Client Care Specialist
- Project Support
- Time management
- Team collaboration
- Interpersonal communication
- Problem solving
- Attention to detail
- Calendar management
- Inbound phone call handling
- File organization
- Customer management
- Scheduling expertise
- Documentation management
Affiliations
- Tru Rescue, Canine Rescue and Rehabilitation 2018-present
- Glenwood Middle School PTSA Secretary 2025-present
- Glenwood Middle School Fishing Club President 2025-present
- Lisbon Elementary School Reading Specialist 2023-2025
- Youth Soccer Coach 2016-2026
- Howard County Tree Savers, Environmental Support 202-present
Timeline
Administrative Project Coordinator
3i International Inspections, Inc.
12.2023 - 12.2025
Office Manager & Scheduling Coordinator
The Pearce Group Home Inspections, LLC
01.2019 - 08.2023
Scheduling Coordinator
Maryland Flood Restoration
01.2017 - 12.2019
Domestic Law Paralegal
Law Office of Harry B. Siegel
01.2008 - 12.2011
Associate of Applied Science - Paralegal Studies
University of Maryland Global Campus