Dynamic customer service professional with a proven track record at Lagisticare, excelling in complaint resolution and effective communication. Skilled in utilizing CRM software and fostering guest engagement, I consistently enhance customer satisfaction and loyalty through empathetic interactions and efficient problem-solving. Committed to delivering exceptional service in high-pressure environments.
Hi, I’m
Holly Deloach
707 Quillen Ave SE,VA
Summary
Overview
28
years of professional experience
Work History
Long Johns Silvers
Hostess Cashier
07.2024 - 08.2025
Job overview
- Provided efficient solutions to customer inquiries with correct information.
- Processed orders and managed returns, ensuring timely fulfillment and customer satisfaction.
- Collaborated with team members to improve service delivery and enhance customer experiences.
- Utilized CRM software to track customer interactions and maintain detailed records.
Lagisticare
Customer Service Representative
03.2003 - 12.2004
Job overview
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders efficiently using company-specific software to ensure timely delivery.
- Trained new representatives on customer service protocols and best practices.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Implemented quality assurance measures to maintain high standards in customer interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Self-employeed
Home Health Nurse
03.1997 - 05.2002
Job overview
- Assessed patient health needs and developed individualized care plans.
- Administered medications and monitored patient responses to treatments.
- Educated patients and families on disease management and preventative care strategies.
- Coordinated with interdisciplinary teams to optimize patient outcomes and continuity of care.
- Documented patient progress accurately in electronic health records systems.
- Provided wound care, therapy, and assistance with daily living activities to enhance quality of life.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Documented patient vitals, behaviors, and conditions to communicate concerns to supervising nurse.
- Contributed to the overall success of the home health agency by maintaining high levels of patient satisfaction and positive outcomes.
- Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
- Assessed patients' health status and developed individualized care plans to suit needs.
- Administered medications and treatments as prescribed by physicians.
- Assisted patients with activities of daily living to promote independence.
- Streamlined communication between healthcare providers, patients, and families by acting as a liaison for all parties involved in the care process.
Education
Mountain Empire Community College Big Stone Gap, VA
High School Diploma from Nursing/Business Law1 And 2 Realastate Law 1 And 2
University Overview
I maintained a GPA of 3.8 and was on the Dean's List. I finished the certificate program of Certified Nursing Assistant
And Also finished Realstate Law 1 and 2
And Business Law 1 and 2.
Coeburn High School Coeburn, VA
High School Diploma from General Studies
1992
University Overview
Skills
Customer service
Timeline
Hostess Cashier
Long Johns Silvers
07.2024 - 08.2025
Customer Service Representative
Lagisticare
03.2003 - 12.2004
Home Health Nurse
Self-employeed
03.1997 - 05.2002
Mountain Empire Community College
High School Diploma from Nursing/Business Law1 And 2 Realastate Law 1 And 2
Coeburn High School
High School Diploma from General Studies