Dynamic customer service professional with a proven track record at Lagisticare, excelling in complaint resolution and effective communication. Skilled in utilizing CRM software and fostering guest engagement, I consistently enhance customer satisfaction and loyalty through empathetic interactions and efficient problem-solving. Committed to delivering exceptional service in high-pressure environments.
Hi, I’m
Holly Deloach
707 Quillen Ave SE,VA
Summary
Overview
28
years of professional experience
Work History
Long Johns SilversCoeburn, VA
Hostess Cashier
07.2024 - 08.2025
Job overview
- Provided efficient solutions to customer inquiries with correct information.
- Processed orders and managed returns, ensuring timely fulfillment and customer satisfaction.
- Collaborated with team members to improve service delivery and enhance customer experiences.
- Utilized CRM software to track customer interactions and maintain detailed records.
Lagisticare Norton, VA
Customer Service Representative
03.2003 - 12.2004
Job overview
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders efficiently using company-specific software to ensure timely delivery.
- Trained new representatives on customer service protocols and best practices.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Implemented quality assurance measures to maintain high standards in customer interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Self-employeedCoeburn Virginia
Home Health Nurse
03.1997 - 05.2002
Job overview
- Assessed patient health needs and developed individualized care plans.
- Administered medications and monitored patient responses to treatments.
- Educated patients and families on disease management and preventative care strategies.
- Coordinated with interdisciplinary teams to optimize patient outcomes and continuity of care.
- Documented patient progress accurately in electronic health records systems.
- Provided wound care, therapy, and assistance with daily living activities to enhance quality of life.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Documented patient vitals, behaviors, and conditions to communicate concerns to supervising nurse.
- Contributed to the overall success of the home health agency by maintaining high levels of patient satisfaction and positive outcomes.
- Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
- Assessed patients' health status and developed individualized care plans to suit needs.
- Administered medications and treatments as prescribed by physicians.
- Assisted patients with activities of daily living to promote independence.
- Streamlined communication between healthcare providers, patients, and families by acting as a liaison for all parties involved in the care process.
Education
Mountain Empire Community College Big Stone Gap, VA
High School Diploma from Nursing/Business Law1 And 2 Realastate Law 1 And 2
University Overview
I maintained a GPA of 3.8 and was on the Dean's List. I finished the certificate program of Certified Nursing Assistant
And Also finished Realstate Law 1 and 2
And Business Law 1 and 2.
Coeburn High School Coeburn, VA
High School Diploma from General Studies
1992
University Overview
Skills
Customer service
Effective multitasking
Patience and empathy
Phone etiquette
Cleaning and sanitation
Customer service expertise
Detail-oriented
Interactive communication skills
Greeting guests
Exceptional communication
Guest engagement
Cleanliness maintenance
Payment processing
Hospitality service expertise
Complaint handling
Guest complaint resolution
Table bussing
Special requests handling
Reservation coordination
Reservations management
Timeline
Hostess Cashier
Long Johns Silvers
07.2024 - 08.2025
Customer Service Representative
Lagisticare
03.2003 - 12.2004
Home Health Nurse
Self-employeed
03.1997 - 05.2002
Mountain Empire Community College
High School Diploma from Nursing/Business Law1 And 2 Realastate Law 1 And 2
Coeburn High School
High School Diploma from General Studies