Holly Dolan
Minneapolis,MN
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Upbeat and friendly team player with a good attitude and willingness to take on any task.
Overview
9
9
years of professional experience
Work History
Grocery Associate Team Leader
Whole Foods Market
01.2022 - Current
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Dairy Order Writer
Whole Foods Market
02.2021 - 01.2022
- Enhanced order accuracy by meticulously reviewing and verifying customer information and product specifications.
- Reduced processing time with diligent attention to detail, ensuring accurate data entry and timely submission of orders.
- Achieved a high level of customer satisfaction, addressing concerns promptly and providing comprehensive resolutions.
- Maintained up-to-date knowledge of products, pricing, and promotions to ensure accurate order placement for customers.
Frozen/Bulk Order Writer
Whole Foods Market
09.2019 - 02.2021
- Replenishes product through proper buying procedures
- Uses IRMA to monitor and act upon open purchase orders
- Oversees customer special order procedure
- Creates appealing displays
- Communicates with venders and checks Datamonster to bring in new products
- Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product
Grocery Team Member
Whole Foods Market
08.2017 - 09.2019
- Experienced back up buying for grocery and dairy departments
- Labeled products, rotated stock and fronted merchandise for an appealing display
- Interacted with customers in a friendly and knowledgeable way
- Kept work areas neat, clean and free from debris
- Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation
- Developed and maintained positive working relationships with others to reach business goals
Supervisor
Dean's Super Market
05.2015 - 08.2017
- Provided instruction, coaching and motivation to all employees during the shift
- Mentored new sales associates to contribute to the store's positive culture
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Determined customer needs by asking relevant questions and listening actively to the responses
- Priced merchandise, stocked shelves and took inventory of supplies
- Replenished supplies, bags and other materials at each cash wrap
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Education
High School Diploma -
Osseo High School
Osseo, MN06.2017
Skills
- Reliability
- Customer service excellence
- Problem-solving abilities
- Effective communication
- Attention to detail
- Time management
Timeline
Grocery Associate Team Leader
Whole Foods Market
01.2022 - Current
Dairy Order Writer
Whole Foods Market
02.2021 - 01.2022
Frozen/Bulk Order Writer
Whole Foods Market
09.2019 - 02.2021
Grocery Team Member
Whole Foods Market
08.2017 - 09.2019
Supervisor
Dean's Super Market
05.2015 - 08.2017
High School Diploma -
Osseo High School
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