Holly Downey
Boise,Idaho
Summary
- A friendly and hard working professional looking for a position to learn and grow in. Bringing strong communication skills, proven commitment to provide quality work, and ability to manage the daily operations in the most efficient way.
Overview
7
7
years of professional experience
Work History
Front Desk Coordinator
Idaho Eyecare Center
Boise, Idaho
01.2025 - Current
- Coordinated with medical staff to ensure smooth patient flow.
- Managed customer complaints and resolved issues to complete satisfaction.
- Coordinated office activities and operations to ensure efficiency in office.
- Floated throughout office positions to help various departments when low staffed.
Financial Assistant
Idaho Eyecare Center
Boise, Idaho
01.2023 - Current
- Processed patient billing and insurance claims accurately and efficiently.
- Coordinated with vendors to ensure timely payments and account reconciliations.
- Engaged patients regarding billing inquiries and payment options.
- Managed billing inquiries and resolved discrepancies with patients and insurance providers.
- Processed payroll for employees accurately and on time each pay period.
- Checked out patients from appointments and collected payments.
- Balanced til and credit card balances.
Optometric Technician
Idaho Eyecare Center
Boise, Idaho
10.2021 - 06.2022
- Operated testing equipment to perform vision tests and screenings.
- Assisted in patient examinations and collected detailed medical histories.
- Educated patient’s on proper contact lens care.
- Managed patient records
- Managed front desk operations and greeted visitors warmly.
- Scheduled appointments and maintained the calendar for multiple staff members.
- Answered incoming calls and directed inquiries to appropriate departments.
Lead and Assistant Teacher
Kids Choice Daycare and Preschool
Boise, Idaho
01.2020 - 09.2021
- Ensure the safety of 12 or more children at a time.
- Feed and change all children at appropriate times
- Engage in fun and safe learning activities with the kids.
- Maintain a close and professional relationship with the parents.
- Manage and schedule daily classroom activities
- Document weekly student observations
Floater
Kids Choice Daycare and Preschool
Boise, Idaho
04.2019 - 12.2019
- Properly shut down classrooms by completing thorough cleaning and disinfecting
- Train new employees
- Maintain a safe and clean atmosphere throughout the center
- Ensure all classrooms have proper teacher coverage and fill in where needed.
Education
High School Diploma -
Timberline High School
Boise, Idaho 08.2017 - 01/2020
Skills
- Customer service
- Front desk operations
- Insurance claims processing
- Customer relationship management
- Attention to detail
- Time management
- Conflict resolution
Timeline
Front Desk Coordinator
Idaho Eyecare Center
01.2025 - Current
Financial Assistant
Idaho Eyecare Center
01.2023 - Current
Optometric Technician
Idaho Eyecare Center
10.2021 - 06.2022
Lead and Assistant Teacher
Kids Choice Daycare and Preschool
01.2020 - 09.2021
Floater
Kids Choice Daycare and Preschool
04.2019 - 12.2019
High School Diploma -
Timberline High School
08.2017 - 01/2020