Holly DuPont
Cary,NC
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
6
6
years of professional experience
Work History
Senior Account Manager Business Sales
Verizon
10.2021 - Current
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built relationships with customers and community to promote long term business growth.
- Met existing customers to review current services and expand sales opportunities.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Analyzed key competitors to respond to competitive threats.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Small & Medium Business Account Manager
Verizon
02.2020 - 10.2021
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Monitored account performance metrics, identifying areas requiring improvement or optimization.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Identified potential risks associated with client accounts, implementing mitigation strategies as needed.
- Implemented systems and procedures to increase sales.
- Coached and mentored junior team members, enhancing their skill sets and contributing to their career development.
Solutions Specialist
Verizon
11.2018 - 02.2020
- Engaged in friendly conversation with customer to better uncover individual needs.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Provided constructive feedback during team meetings, fostering collaboration among colleagues towards shared objectives in-store performance improvements.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Retail Sales Consultant
Sprint/T-Mobile
11.2017 - 11.2018
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Assisted in visual merchandising efforts, creating appealing displays that attracted customers and boosted sales.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Utilized upselling techniques to promote additional products and increase sales.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed strong relationships with clients, leading to repeat business and increased referrals.
Education
Bachelor of Science - Finance
Pennsylvania State University
University Park, PA12.2024
Associate of Arts - Business Administration
Columbus State Community College
Columbus, OH05.2018
High School Diploma -
Upper Arlington High School
Upper Arlington, OH05.2017
Skills
- Forecasting abilities
- Order Management
- Performance Tracking
- Sales Meetings and Orientations
- Employee Mentoring
- Scheduling
- Goal-Oriented
- Relationship Building
- Schedule Management
- Contract Negotiation
- Client Relationship Building
Websites
Timeline
Senior Account Manager Business Sales
Verizon
10.2021 - Current
Small & Medium Business Account Manager
Verizon
02.2020 - 10.2021
Solutions Specialist
Verizon
11.2018 - 02.2020
Retail Sales Consultant
Sprint/T-Mobile
11.2017 - 11.2018
Bachelor of Science - Finance
Pennsylvania State University
Associate of Arts - Business Administration
Columbus State Community College
High School Diploma -
Upper Arlington High School
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