Holly Eiland
Bremerton
Summary
Experienced Case Manager with a deep understanding of effectively coordinating care for individuals confronting intricate psychosocial challenges, specializing primarily in substance use disorders and mental health. Proactive and resourceful, possessing a robust comprehension of community resources. A proficient communicator driven by a heartfelt dedication to assisting individuals in need.
Overview
4
4
years of professional experience
Work History
Clinical Service Representative
Virginia Mason Medical Center
11.2023 - Current
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced patient satisfaction by promptly addressing inquiries and providing accurate information on medical services.
Case Manager/Advocate
First Step Family Support Center
03.2021 - 09.2024
- Utilized evidence-based practices like motivational interviewing for 20 clients.
- Analyzed mental, physical, and educational records to shape recommendations and care plans.
- Developed supplementary programs to enhance partner organization services and address care gaps.
- Delivered crisis intervention, counseling, and guidance.
- Conducted home and agency visits for client support and case management.
Patient Access Representative
Olympic Medical Center
09.2020 - 03.2021
- Verified patient insurance, assessed benefit eligibility for services.
- Efficiently performed data entry tasks using Epic and medical terminology.
- Captured and input patient demographic and insurance details into the database for medical record creation.
Education
Bachelor of Arts - Sociology
Washington State University
Pullman, WA05.2020
Skills
- Motivational Interviewing
- Crisis Intervention
- Client Needs Assessment
- Community Outreach
- Service Referrals
- Home Visits and Inspections
- Client Advocacy
- Interdisciplinary Collaboration
Trainings
Achieved proficiency through diverse training programs:
- Perinatal Mental Health
- Fetal Alcohol Syndrome Disorder Recognition
- Child Sexual Abuse Awareness
- De-escalation Techniques
- Human Research
- Social and Behavioral Research
- Safe Sleep
- Car Seat Safety
Timeline
Clinical Service Representative
Virginia Mason Medical Center
11.2023 - Current
Case Manager/Advocate
First Step Family Support Center
03.2021 - 09.2024
Patient Access Representative
Olympic Medical Center
09.2020 - 03.2021
Bachelor of Arts - Sociology
Washington State University
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