Holly E. Romme
Oakland,USA
Summary
Accomplished CRE and Workplace professional with 25 years’ experience in the following areas: Account Leadership Capital Planning Client Relationship Management Facilities/Operations Management Program/Project Management Workplace Management Proven ability to provide strategic, innovative, and sound business solutions within large CRE and Workplace organizations. Proven ability to cultivate and lead multi functional service organizations resulting in strong service delivery programs, emphasizing excellence and governance. Proven ability to successfully lead and manage large complex organizations, client relationships and capital programs within the US and LATCAN Regions. Portfolio projects: ~$500M interior fit out projects, including PwC NY Headquarters, ~$900M MEP/Infrastructure projects across financial services, manufacturing, and pharmaceutical industries.
Overview
35
35
years of professional experience
Work History
Sr. Vice President Project Development Services
Jones Lang LaSalle
01.2008 - Current
- Create solution-oriented project delivery environments with emphasis on leading edge industry best practices.
- Develop and lead high talent project management teams focused on capital planning and E2E project execution.
- Ensure compliance of project process’ and account specific MSA.
- Establish strong CRM relationships that position JLL as a trusted advisor and valued partner able to achieve client’s CRE strategies and vision.
- Increased account project management team by 50% over 6 months resulting in annual 15% increase in fees
- Provided industry technologies and project solutions increasing account revenue $2M YOY
- Developed campus wide Facility Infrastructure Master Plan resulting in 7–10-year strategic capital investment program
- Developed and managed account MSAs, CPI and KPI metrics
- Developed and delivered Capital Plans ranging $20M-$80M
- Provided management and leadership of high talent project management team, including training, performance management and career development
- Partnered with other JLL account services (brokerage, occupancy planning, facility management) to provide end to end strategic service delivery solutions
- Managed client’s design and construction sustainability initiative delivering a comprehensive guide and recommendation to achieve client’s corporate sustainability goals
Sr. Director, Projects PMO Account Lead
JLL / Novartis Pharmaceuticals
01.2012 - 12.2018
- Develop and implement project management tools and processes to achieve successful delivery of projects across the US and LATCAN regions.
- Provide overall leadership and direction to direct reports responsible for process administration support, project manager support, logistics, and technical analysis to determine present and future operational performance for the project management program.
- Gather, analyze, and report on platform status in terms of Key Performance Indicators.
- Develop and implement CPI and KPI metrics
- Manage all project support functions to achieve maximum results in efficiency and quality standards
- Manage all project processes, including functional group processes to create a comprehensive end to end project management process.
- Develop, manage, and oversee the training program for the project managers and project support staff
- Develop E2E process flow maps and implement process improvements
- Develop and oversee implementation and administration of client policies, PMO systems and procedures
- Responsible for the development and maintenance of various data sources and dashboards
- Conduct complex analyses of data and provide strategic process improvement
- Lead team to deliver recurring reports
- Evaluate and analyze various forms of data to ensure project data accuracy and compliance
- Evaluate and analyze KPI and CPI data to ensure both Client and Corporate Solutions performance metrics are achieved
- East Region Team Lead
- Support the client’s project management goals and objectives by effectively managing the East Region Project Management team
- Responsible for leadership, mentoring and development of Sr. PMs
- Ensure project execution meets all HSE and GMP requirements
Senior Facility Manager
JLL/Honeywell International
Morristown, NJ
01.2008 - 12.2011
- Support the client’s facility management goals and objectives by effectively managing complex building operations, client requests and support services for their 147 acre, 1.1M s.f. Global Headquarters
- Manage all building operations, client requests, preventative maintenance programs, grounds maintenance, security, HSE, housekeeping, switchboard/reception, mail, shipping receiving, conference room and catering within established SLA - $55M FM/Operations Budget
- Responsible for leadership, development, and management of 28 JLL staff including Chief Engineer, Building Operators, Maintenance Technicians and Facility Support staff
- Develop and maintain strong business relationships with client’s Research community, Executive Leadership and Chairman’s office
- Manage effectively all financial and budgetary requirements achieving targeted cost savings
- Identify critical capital improvements and develop capital plan for client
- Ensure compliance of all site specific HSE policies, audits and training
- Meet all account KPI metrics including work order response, energy programs, cost savings initiatives and client satisfaction surveys
- Manage all vendors within established Procurement guidelines
- Team Lead- Project Development Services
- Support the client’s project management goals and objectives by effectively managing complex projects and project teams.
- Identify and implement project process improvements resulting in on time and on budget project deliverables.
- Responsible for the timely delivery of all project management and space management services for the East Region; total 3.5M sq. ft of research lab, production and office space environments
- Responsible for the leadership, mentoring and development of the East Region project team consisting of seven (7) direct reports
- Plan and direct the execution and completion of $4.2M in MEP capital improvements; including chiller replacements, boiler upgrades and switch gear replacement
- Plan and direct the execution and completion of complex research lab and office consolidations; $6.1M
- Identified gaps in project process and implemented project charters; improved capital planning process’ and enhancements to OneView platform
- Maintain a close working relationship, with client to define, plan, budget, and execute required capital projects. Provide direct technical and financial input on Appropriation Request preparation.
Implementation Program Manager
CLW Real Estate Services Group
Tampa, FL
01.2003 - 12.2008
- Support the clients RE goals and objectives by overseeing, implementing, and managing complex RE projects and initiatives.
- Provide sound financial and strategic business solutions that improve the delivery of RE services.
- Oversee all NY Metro based RE events through leasing, design, construction, and occupancy
- Developed an End to End RE process to streamline project life cycles, improve project deliverables and identify process improvement initiatives
- Managed high-performance project management team responsible for a $123M midtown Manhattan project; interior fit out 789,000 rsf
- Managed a 1M rsf space disposition program
- Created innovative and long-term space management solutions which included universal floor designs, flex zones and future densification
- Developed planning and design standards for portfolio expansion and contraction strategy
- Redesigned service models for all operations including facilities, mail, reprographics, hoteling and records
- Developed Service Line Agreements for all outsourced vendors including corporate dining and catering.
- Maintain strong communications with key decision makers to achieve strategic alliance and long-term relationship management
Workplace Leader
PricewaterhouseCoopers, L.L.P.
NY, NY
01.2002 - 12.2003
- Provided thought leadership and strategic planning for the NY Workplace Operations including space management, facilities management, mail, reprographics, hoteling, service centers and records center.
- Developed business strategies and solutions that achieved client satisfaction, service improvements and sound financial performance
- Developed and implemented customer service feedback programs resulting in process improvements and strategic service delivery models
- Developed and maintained strong working relationships with internal clients and leadership.
- Partnered with and maintained strong collaborative relationships with other support groups, including Procurement, Technology and Human Resources.
- Developed and implemented Sourcing Programs including Service Line Agreements leveraging resources, cost containment and long-term business relationships.
- Provided business solutions and insight that achieved the goals of the Firm and its Leadership
- Planned and executed a cost reduction program resulting in a 20% reduction in force.
NY Metro Cluster Leader
PricewaterhouseCoopers, L.L.P.
NY, NY
01.1998 - 12.2002
NY Administrative Manager/Central Services
PricewaterhouseCoopers, L.L.P.
NY, NY
01.1991 - 12.1998
Education
Business Administration - Finance
Montclair State College
Montclair, NJ05-1983
Skills
- Capital planning
- Compliance management
- Customer relationship management
- Team leadership
- Process improvement
- Budget management
- Performance metrics
Memberships Affiliations
- CoreNet
- IFMA
Timeline
Sr. Director, Projects PMO Account Lead
JLL / Novartis Pharmaceuticals
01.2012 - 12.2018
Sr. Vice President Project Development Services
Jones Lang LaSalle
01.2008 - Current
Senior Facility Manager
JLL/Honeywell International
01.2008 - 12.2011
Implementation Program Manager
CLW Real Estate Services Group
01.2003 - 12.2008
Workplace Leader
PricewaterhouseCoopers, L.L.P.
01.2002 - 12.2003
NY Metro Cluster Leader
PricewaterhouseCoopers, L.L.P.
01.1998 - 12.2002
NY Administrative Manager/Central Services
PricewaterhouseCoopers, L.L.P.
01.1991 - 12.1998
Business Administration - Finance
Montclair State College