HOLLY FERGUSON
PT WCC
Butte,MT
Summary
Knowledgeable, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Highly skilled in change management. Extensive experience in strategy and business development and ability to meet or exceed goals set by the team and organization.
Received the 2022 SCL Health Rising Star Leadership award.
Overview
29
29
years of professional experience
Work History
Senior Director of Therapy, Wound Care and Sports Medicine Services
St James Healthcare
11.2000 - Current
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Oversee Physical Therapy, Occupational Therapy, Speech Therapy, Athletic Training/Sports Medicine, Cardiac Rehab, Wound Care in acute care, provider clinic, outpatient ambulatory, and skilled nursing facility
- Responsible for daily operations, staffing, budget, strategic planning, personnel management, marketing, policies and procedures, Joint Commission and CMS compliance, billing, coding and reimbursement, quality management including patient and physician satisfaction, contract management of Sports Medicine Program
- Directs a team of 3-4 managers/supervisors as well as the performance of a team of 45 direct reports
- Responsible for overall operations, compliance, billing/coding, quality and growth of 8 departments
- Effective team building in multidisciplinary environment
- Effective change leader in complex healthcare environment
Orthopedic Service Line Director
St James Healthcare
01.2004 - 12.2020
- Responsible for entire Orthopedic Service Line with collaboration between Surgeons, office staff, and all departments within hospital
- Responsible for creating the strategic plan, implementation of the plan, collection and reporting of quality data, volume, and patient satisfaction data, as well as quality and compliance data.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Supervisor of Therapy Services
St James Healthcare
01.1998 - 11.2000
Physical Therapist/Wound Care Specialist
St James Healthcare
12.1995 - 01.1998
Physical Therapist
Columbus Hospital
08.1994 - 12.1995
- Worked acute rehab
Timeline
Orthopedic Service Line Director
St James Healthcare
01.2004 - 12.2020
Senior Director of Therapy, Wound Care and Sports Medicine Services
St James Healthcare
11.2000 - Current
Supervisor of Therapy Services
St James Healthcare
01.1998 - 11.2000
Physical Therapist/Wound Care Specialist
St James Healthcare
12.1995 - 01.1998
Physical Therapist
Columbus Hospital
08.1994 - 12.1995
MBA Healthcare Administration Emphasis -
University of Phoenix
Wound Care Certification, WCC -
Wound Care Education Institute
Advanced Training Graduate in Lean, Lean Certification -
Sisters Of Charity/Simpler
BS Physical Therapy -
University of Montana
2 year fellowship in Healthcare Management, FABC -
Advisory Board Company
Education
MBA Healthcare Administration Emphasis -
University of Phoenix
Phoenix, AZWound Care Certification, WCC -
Wound Care Education Institute
Advanced Training Graduate in Lean, Lean Certification -
Sisters Of Charity/Simpler
BS Physical Therapy -
University of Montana
Missoula, MT2 year fellowship in Healthcare Management, FABC -
Advisory Board Company
01.2009
Skills
- Operations Management
- Business Planning
- Strategic Planning
- Key Performance Indicators
- Culture Transformation
- Collaborative Leadership
- Market Understanding
- Team Building and Motivation
- Core Values Management
- Policy Development and Implementation
- Project Management
Accomplishments
- Achieved and maintained Tier 1 caregiver engagement scores year after year
- Serve as lead to Peaks Region WOCN/WCC team
- Proficient in NFPA99, CMS, NPIAP, UHMS, regulations and clinical practice guidelines
- Proficient in billing and coding regulations for wound and hyperbarics
- Devised 2 successful new out reach programs in 2023
- Met or exceeded budget, productivity and financial targets year over year
- Successfully implemented best practice wound program without using a Wound Contract Company
- Developed an efficient and compliant wound care EMR, compliance and training module
- Created inpatient pressure injury prevention program, resulting in 50% improvement in HAPIs in 1 year.
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