Holly Fortenberry
St. Louis,Missouri
Summary
Licensed Registered Nurse dedicated to ensuring the safety and well-being of patients, family members, and staff. Integrates healthcare expertise with technology to empower patients through preventive care education. 7 Years of experience as a compassionate Nurse Case Manager, skilled in working with patients and families to facilitate smooth transitions following discharge from medical facilities. Collaborates with health plan, leadership, and department coordinators to achieve the highest quality of patient satisfaction. Proficient in developing individualized care plans and advocating for patient welfare.
Overview
10
10
years of professional experience
Work History
RN Clinic Immunization Nurse
AFFINIA HEALTHCARE
01.2024 - Current
- Coordinate and oversee the delivery of medical assistant services to ensure quality
- Monitor and manage the provision of medical services
- Maintain patient records, complete necessary forms and reports, and ensure adherence to patient confidentiality
- Call insurance companies for pre-certification and prior authorization for testing, medications, procedures and send referrals to other specialty providers
- Provide health education and counseling to patients and their families regarding provider instructions and treatment plans
- Collaborate on nursing care plans with other team members
- Facilitate referrals for high-risk patients and families to specialized services, oversee team management, and track patient referrals, such as abnormal lab results
- Assist in implementing, monitoring, and evaluating Quality Improvement Programs
- Observe and document signs and symptoms, and report treatment reactions to the healthcare provider.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Monitored patient reactions to vaccines and carefully documented findings.
- Streamlined documentation processes to ensure accurate record-keeping and compliance with regulatory standards.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Supervised performance of 4 clinical staff, identifying areas requiring immediate improvement.
PCMH Nurse Case Manager
AFFINIA HEALTHCARE
10.2017 - 12.2023
- Provide personalized case management services tailored to each patient's unique needs
- Educate patients and their families on medication regimens, self-care management, goal setting, and strategies for reducing risks associated with chronic diseases
- Employ motivational interviewing techniques to enhance patient engagement and facilitate lifestyle and behavioral changes aimed at optimizing health outcomes
- Designed enrollment/discharge instructions template for Affinia PCMH Nurse Case Managers and colleagues
- Identify and address high-utilization Medicaid patients
- Work to reduce inpatient hospitalizations, readmissions, and unnecessary emergency room visits
- Collaborate with integrated healthcare teams to coordinate comprehensive care
- Develop individualized care plans for patients participating in PCMH Program
- Coordinate utilization of community-based resources to support patients' needs.
- Educated patients and caregivers on healthcare protocols and processes.
- Served as liaison between patients and various support services such as financial assistance programs, community resources, and mental health counseling to ensure holistic care was provided.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Collaborated with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care.
Chronic Hemodialysis Nurse
DAVITA DIALYSIS
07.2016 - 07.2018
- Supervise dialysis treatment procedures from initiation to completion
- Educate patients and their caregivers on managing their condition by instructing them in post-treatment home care requirements, including dietary adjustments or restrictions, exercise regimens, and self-administration of medications
- Offer pre- and post-procedure care to patients within Hemodialysis Unit
- Review patients' laboratory results, home medication lists, and daily activities
- Collaborate with nephrologists to discuss patient laboratory findings and establish weekly treatment objectives.
- Increased patient adherence to treatment protocols by providing education on the importance of fluid restrictions, dietary guidelines, and medication management.
- Assessed patients'' vital signs before, during, and after dialysis treatments, ensuring prompt intervention in case of any complications.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Provided emotional support to patients and families coping with the challenges of chronic kidney disease, fostering a positive treatment experience.
Nurse Clinician RN (Cross Functional)
UBC - EXPRESS SCRIPTS
09.2015 - 07.2016
- Document adverse reactions to trial mediations
- Receive inbound phone calls from patients, healthcare professionals and consumers and provide professional resource for inquiries
- Collect Data: Answer patient/consumer and healthcare professional questions, suggest appropriate resources via telephonic communication.
- Educator: Complete patient teaching in relation to use of medication.
- Coordinated discharge planning activities, ensuring seamless transitions of care between hospital settings and community-based services for patients in need.
- Led initiatives focused on improving workplace culture by fostering teamwork, collaboration, and mutual respect among nursing staff members.
- Facilitated open communication between patients, families, and healthcare providers to ensure collaborative approach to treatment planning and decision-making.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
Long Term Acute Care
KINDRED HOSPITAL
01.2015 - 09.2015
- Responsible for Providing direct patient care to medically complex patients
- Supervising care, treatment and services of patient care provided by LPNs, RNTs/CNAs, and other staff on assigned units and shifts
- Tracheotomy and wound care
- Communicating appropriate information with interdisciplinary team
- Reporting patient concerns and changes in condition to supervisor and/or physician in timely manner
- Creating plan of care that is individualized to patient needs and is reflective of patient goals.
Education
Bachelor of Science in Nursing - Nursing
Central Methodist University
St. Louis, MO06.2020
Associate in Applied Science Degree - Nursing
St. Louis Community College
St. Louis, MO05.2014
Skills
- Organize and Analyze health care data
- Community Health Education
- Quality Improvement
- Direct Patient Care
- Nursing Staff Leadership
- Case Management
- Complex Problem-Solving
- EMR / EHR
- Epic
- Crisis Prevention Intervention Certified
Licensuresandcertifications
- License Registered Nurse in the State of Missouri & Compact States, 08/01/14
- Basic Life Support (BLS) American Heart, 10/01/23
Timeline
RN Clinic Immunization Nurse
AFFINIA HEALTHCARE
01.2024 - Current
PCMH Nurse Case Manager
AFFINIA HEALTHCARE
10.2017 - 12.2023
Chronic Hemodialysis Nurse
DAVITA DIALYSIS
07.2016 - 07.2018
Nurse Clinician RN (Cross Functional)
UBC - EXPRESS SCRIPTS
09.2015 - 07.2016
Long Term Acute Care
KINDRED HOSPITAL
01.2015 - 09.2015
Bachelor of Science in Nursing - Nursing
Central Methodist University
Associate in Applied Science Degree - Nursing
St. Louis Community College
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